MedleyReviews of medleyhome.com

4 month lead time for simple wooden shelves. Fine. They look beautiful and are perfect for my space, so I spend almost $6.000 on these shelves. I get consistent updates that everything is on track. I feel ok about this expense, knowing I will have these shelves soon. Then FOUR DAYS before the 2 shelves are set to be delivered, an email comes saying it is now delayed 4-6 weeks. Nope. This feels like a scam. If I don’t hear back about my complaint, I’m going to dispute the charge on my credit card.

The communication and customer service has been absolutely awful. After an almost 8 month lead time (which I understand supply chain issues, but is almost 4 months further delayed than I was told when I bought my items, one of my items that should have been shipped with the rest of my order is still missing and nobody seems to care enough to do anything. I will absolutely never be ordering from medley again and have been sure to tell anyone that's asked about the pieces we did actually receive about the process so they don't make the same mistake.

The planning phase was wonderful. I received great customer support in choosing the fabrics. I did not even mind the long wait for the furniture. Unfortunately, The couch was very hard and uncomfortable, so I had to return it. That is where it got really ugly. The return process took 3 months. It took over a month just to get an appointment on the books, after many phone calls and emails. Then I had to wait many more weeks for the return date. The movers showed up without any protection for the couch. I had to give them some blankets. On top of that, the company misplaced the return. Thank goodness that I took pictures. Finally, the money was returned in a haphazard way, part back to my card, affirm, and Paypal. I would have preferred 1 check.

If the couch came to us undamaged, I would have given it 5 stars! However, there was a tear in the back of the fabric with sharp metal sticking out, and the base has "drop damage" where the wood is ruined. Customer service says they will fix it, but it took a lot of pictures and phone calls to address the fabric issue and we are still waiting on a base resolution more than 8 months later. I have to continually follow up with them and get very confrontational answers. What a headache. Not worth it.

I ordered a sofa from Medley because it would fit exactly in my space, and I am happy to support small businesses. Due to the pandemic, it took longer than usual, but they kept me informed every step of the way. When it finally arrived I was thrilled! I have only had it a couple of weeks so far, but it is exactly what I wanted, and sooo comfortable!

Took 8 months to get the sofa bed but now that we have it, we love it! Customer service was excellent!

We are so happy that we decided to purchase from Medley. My husband and I live in Canada and were searching locally for a healthier option for furniture (no flame retardants, no offgassing, etc) and couldn’t find anything. We stumbled upon Medley online and really loved what this company stood for. We ended up buying 7 Rio pieces from them. The design process was straightforward (Thank you Laura!) with lots of options. We even had swatches delivered to us several times to help us decide on fabric. We just received the couches and are honestly blown away at how beautifully made they are. You can tell they’re built to quality and the fabric is stunning. We chose the certipur foam with down pillows and it’s very comfortable. There was a bit of a wait I guess because of covid, and then because we live in Canada. Kevin was amazing at informing us many times about the delay and when we would expect to receive the couches. Awesome customer service from the entire team at Medley. We will definitely be purchasing all of our future furniture from Medley, and we highly recommend them, whether you’re from US or Canada!

Absolutely amazing experience. I loved all the information on the site, the complimentary design consultant (sent her tons of photos of my space), asked lots of questions on fabric care (it's all so durable and beautiful). From fabric samples to the finished gorgeous couch, and everything in between (eco conscious, no off gassing, small biz!): love this company and their products.