Danielle B.
False shipping information!!
I found out the hard way that FedEx overnight doesn't include Saturday delivery with this company. I placed my order @ 0300 to insure that it would be here on a Saturday. Received an invoice stating estimated time and date of delivery is Monday by 2000!!! Chatted with a representative that said courier don't deliver on Saturdays!!! What country are you seriously serving?!?! I paid $24.99 for FedEx overnight. Finally was able to talk to a human working at FedEx they explained that Saturday delivery is available for overnight delivery for only $16.00. So, not only did you overcharge me for overnight shipping but flat out lied about American couriers!!! When your website states the time and delivery options for a Saturday delivery for overnight shipping. When I pulled Medisave policies in the midst of fine print it stated that a Saturday request has to be made via phone call and oh no refund is available for shipping!!! I hope the product that I purchased is not as shady as your service!!!
Response from Medisave US LLPAug 30, 2016
Dear Danielle I am getting Robert to contact you ASAP to get this sorted and my apologies for the problems you have experienced. This may well be resolved now but I have sent him all the details. Apologies and Kind regards Melissa - Medisave Customer Services


