Kimber
Medisave costed me double. Such a shame.
My order was delayed. They took the funds out right away, then placed my order on a 3-4 week delay from warehouse. I think funds should be taken when order is shipped. Also, I did not want to wait 5 weeks to receive my order. I called and cancelled my order, the agent was friendly and said the order was cancelled, did not seem like a problem. I ordered from another company. Well my order never got cancelled. Now I have 2 stethoscopes when all I need is one.
Response from Medisave US LLPApr 5, 2017
Hello KImber Thank-you for your feedback. Please accept that this order was not correctly cancelled, if you can please contact us on (203) 404 4876 or email [email protected] we will be happy to sort a return for you. In regards to the product being out of stock, this would be listed on our site as 'stock running low - contact' us, we could then have advised you regarding this delay, we are sorry if this was unclear or not displaying correctly. We do take payment for the full order at the time of purchase, we did previously take payment when the orders were dispatched however this was changed as we found that payments would decline for orders that went on hold and customers often thought they had made payment for orders when this had not actually been processed. Please accept our sincere apologies for the confusion and inconvenience caused. Kind Regards Medisave Customer Services