Medisave US LLPReviews of medisave.net

Response from Medisave US LLPNov 5, 2021

I'm glad everything worked out

Response from Medisave US LLPNov 5, 2021

These are trying times. Supply issues are, unfortunately, part of the current economy. The issue with your order, however, is that you gave us an incomplete address. The package was held by the postal service and, when it was finally returned, you instructed us to ship it again to the same address with the same result. We ultimately processed three shipping labels for one order. We do ask our customers to carefully check all the details of their orders once we send the order confirmation.

Response from Medisave US LLPNov 5, 2021

We're glad you are happy with your purchase.

Response from Medisave US LLPAug 27, 2021

Jason, I apologize for the trouble with your order. This has been a very trying year with supply issues from 3M Littmann and delivery issues from USPS - all completely out of our control. As detailed in our Shipping Terms and Conditions, a signature is required for ALL shipments (with the exception of small, 1st Class Mail parts). This helps ensure proper carrier service and provides the necessary proof of delivery required for this high-end personalized medical equipment. With the recent, pandemic related issues we are having with all our carriers - especially USPS - this is even more important. Delivery exceptions and delays are becoming less the exception to the rule and more a frequent frustration for us and our customers. The signature requirement is the only way we have to hold our carriers accountable and, in the case of missing packages, file a claim for lost merchandise. We do, of course, have a number of shipping options. Had we had the conversation before the order was shipped we could have sent it to a local pick up location - FedEx Ground offers pick up at a number of pharmacies and local retailers - often with 24 hour pick up service. While USPS will not change a delivery address we can request to have the package sent back to us at which point I would be happy to arrange to reship your order at our expense to a location of your choosing. Feel free to contact me directly; Robert Kaiser [email protected]

Response from Medisave US LLPAug 27, 2021

Toi, As discussed - UPS is in the process of investigating this issue. To be clear, the tracking number you received is correct and the package was sent. UPS has not scanned the package and though we are confident it is moving through the UPS system, we unfortunately have no way to confirm that. I apologize again for the delay and the frustration. We do see this from time to time. I am watching this shipment and others in the same state from the same day closely. I am committed to resolving the matter one way or another once we have an update from the carrier. Feel free to reach out to me directly, Robert Kaiser [email protected]

Response from Medisave US LLPAug 13, 2021

Thank you for your order and your kind review!

Response from Medisave US LLPAug 13, 2021

Thank you for your order and your kind review!

Response from Medisave US LLPAug 13, 2021

Thank you for your order and your kind review!