Ben
Advertised Product Pictures are Not Accurate
I ordered an Eko Duo Stethoscope that was advertised as coming with a free case and pictured on the website with a custom hard case designed for the Eko. My order came reasonably fast, but without the case. When I reached out, the customer service reply was quick and they were helpful, responding that I had simply not put the free case in the shopping cart. So they promptly sent me one at no cost. However, the case that arrived is a universal hard case for the majority of Littmann stethoscopes. The cut out molding for the Eko doesn't fit it and is not what is shown on their website. When I contacted them again, they replied that the Eko case is no longer available. I requested to return the case and get a partial refund for the $37+ it will cost me to order the correct case from Amazon. Their reply was that they don't "refund free cases" and nothing more. I purchased from Medisave primarily because of the free case, but it's not of use to me. The stethoscope components don't fit the mold and therefore are not secure from falling out or accidentally activating the on-switch to the digital device. I'm very disappointed that they rely on customers to suggest solutions and even though it doesn't seem intentional, the deceptive advertising wasn't rectified with an updated photo and they wouldn't assist with a solution to get me the correct hard case. Nothing is "free". If it's advertised as coming with the order, it's not a gift, but an expected component of the order that should be as described or it's otherwise it's pointless to purchase it. **UPDATE, I did end up speaking with the company and they explained that the cases they had advertised were no longer available for them. They sent me another stethoscope case at no cost. Although it too does not fit the molding of the exact model, I really appreciated the effort and I can always use another equipment case. I originally rated my experience as a 2 star, but am increasing it to 4 stars. I only asked that they update their photos of the case or make a note that it's not the correct case for the Eko because I had to find it from a 3rd party online.
Response from Medisave US LLPJan 18, 2024
In order to receive the free CP2 case from our inventory, it does need to be added to your shopping cart at checkout. We do not issue refunds for free items.