Susan A. W.
Reliable service
Reliable service. No problems so far.
Response from Medical GuardianJul 9, 2026
Thank you for your review, Susan!

Medical Guardian’s mission is to provide an affordable and reliable medical alert service to all those who wish to live an independent life, regardless of their limitations. Whether our customers are looking to remain safe in a medical emergency such as seizures, stroke, or heart attack, have limited mobility, are at risk of falling as they age, or are afraid to live alone because of home invasions or fires, Medical Guardian guarantees to be there to protect them.
Medical Guardian (medicalguardian.com) has 1,456 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Showing 864 reviews with 5 stars · Clear filters
Susan A. W.
Reliable service. No problems so far.
Response from Medical GuardianJul 9, 2026
Thank you for your review, Susan!
CELESTIN L.
My brother suffered a double stroke in July of 2024. His right arm and right leg are virtually lame. I purchased Medical Guardian for him last September. He has had to activate three times since then after a fall. Medical Guardian dispatches the paramedics very quickly and they contact my nephews to keep them abreast of everything going on with my brother. Very pleased with Medical Guardian! - Les Lorenzo
Response from Medical GuardianJul 9, 2026
Thank you for sharing about your brother, Les! We're so glad we can be there for him and give you peace of mind!
GtD
I am satisfied but I haven’t needed it yet but gives me confidence
Response from Medical GuardianJul 2, 2026
Thrilled to hear we can help give you confidence! Thank you for trusting us.
Bainbridge
The service representative I talked to was friendly courteous, and she sent out a new replacement immediately.
Response from Medical GuardianJul 2, 2026
We're so glad you had a positive experience with our team member. We hope you love your new device!
Susan
Nice company to work with and very helpful . Walked me through the process . When my sister passed it was easy to cancel with no outstanding fees as it is billed month to month .
Response from Medical GuardianJul 2, 2026
Thank you for your kind words, Susan. We're so sorry for your loss, and hope you continue to thrive.
Andrew
Customer Service provided response to my inquiry
Response from Medical GuardianJul 2, 2026
Glad we could assist, Andrew!
Wilma
I’ve had to use mine several times to get help. They were very good to get m medical assistance. I rely on them!
Response from Medical GuardianJul 2, 2026
Thank you for trusting us, Wilma! We hope you are feeling well and continue to thrive.
Satisfied C.
Great customer service. Very helpful and knowledgeable. Quick shipping and receipt of anything ordered. When my mother has accidently activated her device the customer representative is "never bothered " by it and always shows genuine care and concern. Having this device has allowed my mother to remain independent in her home and has given us peace of mind.
Response from Medical GuardianJul 2, 2026
Thank you so much for your review! We're thrilled you and your mother have had positive experiences with your device, and that your mother is able to remain independent.