Medical GuardianReviews of medicalguardian.com

The device seems to work very well. However, as my mother is hard of hearing (as I explained when ordering the device), she cannot hear the sound clearly when an operator asks her if she needs help. I was told the sound is amplified, but it is not loud enough for my mother (90 1/2 years old). We are willing to try.

I am happy with the unit and neck tag however I feel that there should have been contact after the initial call from the company. E.g., monthly testing, satisfaction call follow up.

Thank God, no emergencies to date. But on checking monthly that system is working. I found response time a bit slow. Cause to think about real emergencies.

Original customer service in ordering the unit and setting up was great. Haven't gotten that 30-day testing follow-up call yet but that could be due to the holidays.

Because of pain one day, I was not ambulatory - unable to sit, stand, get out of bed, or walk.MedicalGuardian,s response was very quick and professional. They delivered me to the ER. Unfortunately, I had to hire a taxi to return me to my home after my examination and release. My grown children, other than knowing the situation, did not have to be involved directly (they all work not close to me).Otherwise, I didn't have any other responsibility. Thank them for their help.

We are pleased with our Medical Guardian unit and have found it to be as advertised. We really appreciate the company including both the necklace and wrist pendents in the original package because the necklace pendent was a bit too sensitive for our needs (lots of false calls for help). After we moved mom to the wrist pendent we were very satisfied with the product and the service.

The Consumer's Report helped me compare all the other similar companies. Medical Guardian was the only one that could sense a fall and call in if the person lost conscious. Unfortunately, this option costs the most & my health plan doesn't cover the cost.

I chose Medical Guardian after some web-based research. I was also able to compare to another National system provider with which I am familiar. Medical Guardian is more than competitive on technology and price, but what sold me were the excellent reviews. So far the company has met or exceeded all of my expectations. The only reason I did not give it a 5-star rating is that I would not recommend it to others unless and until I have first-hand experience with its performance in an actual emergency. That reflects more my caution than anything negative about MG.