Medical GuardianReviews of medicalguardian.com

I made a suggestion to Medical Guardian when they requested such about their service and no one has followed up. I have had your program for about six years and it would be nice to be listened to.

Even though I called and cancelled in May 2024, mailed the devices back with all the information required, they charged me another $587 in October. After calling, they said they never received the devices and that I never signed the agreement to cancel. I said they never told me about signing a letter, they never emailed or mailed me the document and will only prorate the charges to the date the letter was signed (November 2025). I asked them twice today to email me the document but for some reason ,email is slow and I have yet to receive the document after 6 hours. They haven’t been honest at all when trying to cancel. I’ll need to change my cc number so that they don’t charge me AGAIN!

July 2024 I get an angry voice mail stating that I owe them a lot of money, and they are upset that their equipment has not been returned. This is the first I have heard of this company. Apparently my father, who was in an assisted living community, rented a pendant and lock box from them. He passed in May 2023, so I no longer had their items. I was told the account would be closed, no money was due, and that his warranty covered his equipment. They then admitted to taking $875.16 out of his bank account in July 2023 and refused to give it back although I could more than easily prove he did not use the equipment after April 1, and did I mention he DIED?? Even after reluctantly agreeing to send a refund check, they stopped payment on it. I eventually got a second check that seems to have cleared, but be warned. They are shady, and not to be trusted. Document everything, they will fight to keep STOLEN MONEY.

In 2022, the necklace magnetic latch separated from the nylon cable. We asked for replacement. It also broke. MG asked that we send the whole unit back and penalized us later at cancellation. Caregivers do not have time to deal with companies like this that put profit above serving customers.

Terrible, I have the fall alert and I fell on my front lawn and laid there for half an hour it did not get me help. When I called them days later they said my device was defective and they mailed me a new one, when I set that one up they said it had a speaker problem and was defective so I had to send those two back and then they sent me a third one. I've had other problems as well and as soon as my contract is over I will stop using this company. Worst customer service ever. I don't know how they're getting all those good reviews, but I'm suspect of that.

Don’t call them. If you don’t purchase they will continue to HOUND you via various outbound call center sellers. Even after you explain to them your decision. Fair warning!!

Horrendous customer service, that’s assuming you can get through after 39-40 minute holds, dropped calls. IF get return call the number they provide to try to call back is same one that leaves one on hold for long periods. Awful.

DO NOT USE THIS COMPANY!!! They are the beyond crooks and extremely rude! I do not believe that the system was ever working correctly and after two years chose to switch to Life Alert (my Grandmother loves everything about them). I contacted them to cancel and they ignored my request then charged my credit card almost $600.00. I contacted them again to cancel and request a refund the same day it was charged. I went back and forth with customer service 5x's. I also called, returning a voicemail from Joanne. After I identified myself and told her I am still trying to cancel she said oh, hold on. I could hear her typing for around 5 minutes and I asked "are you still there" and she hung up on me. I sent a final email detailing all the attempts I've made to cancel. I then had to dispute the charge through my bank. I did not hear back from them for 3 months at which time they emailed me twice a "payment failure notification" and starting calling me daily. I spoke to a man (who was beyond rude) and told him we were no longer using their services, I've canceled the services and even had to dispute the charge. He told me that I never filled out the cancelation paperwork and my account was not canceled. He continued to argue until I hung up. Please save yourself this headache and go with another company!!!