Pasqualina M.
Medical Guardian provides quality service
I have had no problems with Medical Guardian. They always alert me when the battery is getting low.

Medical Guardian’s mission is to provide an affordable and reliable medical alert service to all those who wish to live an independent life, regardless of their limitations. Whether our customers are looking to remain safe in a medical emergency such as seizures, stroke, or heart attack, have limited mobility, are at risk of falling as they age, or are afraid to live alone because of home invasions or fires, Medical Guardian guarantees to be there to protect them.
Medical Guardian (medicalguardian.com) has 1,456 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Showing 864 reviews with 5 stars · Clear filters
Pasqualina M.
I have had no problems with Medical Guardian. They always alert me when the battery is getting low.
Sophie D.
Excellent customer service. Very helpful c/o which product best suits the needs of the customer.
Barbara S.
They are polite and right there when needed.
Jan D.
We loved your service and felt very safe with the service for my parents. It was a life saving help when my mother fell and no one was around to help her. She yelled out to get an ambulance and you called and the ambulance was there within minutes. Very helpful indeed! Dad died so Mom is moving to a senior apartment where they provide emergency services such as yours. If she were staying in her home, she would definitely continue with Medical Guardian. Thanks so much
Barbara Q.
My mom who is her mid-nineties, kept falling & then scooting on her butt to get to a phone. I checked into Medical Guardian (based on need, cost, & ease of use. It has exceeded my expectations. Very timely in that my mom fell 3 times the first week. The system provides peace of mind for my mom, as well as my siblings & me.
Billie D.
I have accidently called several times (which embarrasses me.) However, someone is alwas prompt to courteously respond. I have heard messages from it at 5:00 am (at least twice) and I don't understand what is being said Once it seemed to be something about an upgrade. I do need to know how I'm to be billed for the service. I have received no billing on my bank card, nor have I received a paper bill. This was originally set up by my son-in-law. However, I do handle my own business affairs.
Response from Medical GuardianDec 8, 2016
Hi Billie, Thanks for reaching out, and we're happy to help clarify your questions regarding your billing. You will be billed for your device on a quarterly basis, and since we are a paperless company, you will not receive a paper bill. You do have the option, however, to receive an invoice directly to your email address. If this is something you would be interested in, please reach out to our Client Services Team at 1-800-313-1191 and they will be able to set that up for you. We hope this answered your question, Billie, and we hope you have a great day!
Jack W.
It's there but I have not yet had to use it
Herman and Marlene M.
We have no problems.