Medical GuardianReviews of medicalguardian.com

Instant response to call. Just push the button

My Mom has used Medical Guardian numerous times over the several years. Definitely saved her life. She fell a couple of weeks ago and her Fall Detection button did not go off. Luckily I happened to stop by and found her walker in one room and she had crawled to the living room and was getting her phone. MG sent a new button. It does seem like it is taking longer now for MG to answer to get a real person when the button is pushed. Maybe lack of help… I feel MG has saved my Mom’s life more than once and older people who live along should get MG. You never know when you may fall or someone may try to break into your home. I do recommend MG!

Fortunately we have not had to use the alert system for an emergencyou. My review is based on the staff and response time when we have tested the monitor. I am very pleased with both.

I hope to get results from this review

all experiences have been very good except takes a long time to get to talk to someone when you call

I ordered the Guardian Premium device and service for my 90 year old father who lives alone. The device is high quality and the button/speaker/mic/GPS is the solution we wanted. Two things that I was disappointed with are that the GPS tracking is only available to me as his son during regular Customer Service working hours after hours there is no way to track the person. Second disappointmetn is that the second time I tried to test the device it said no cellular service, move to another location. Really?

My aunt lives alone and needs a medical alert system. Medical Guardian got excellent reviews and was rated in the top 3, so I called them. I cannot say enough about how patient, kind, understanding, and helpful my representative was on the phone! I told her I needed to talk it over with my sister and that I would call back the next day. She said she would be happy to answer any questions my sister had (even though I was the one making the purchase) and I felt absolutely NO pressure! When I called back the next day, I was able to speak to the same person, she remembered me and my story, and was again helpful, kind, patient, and understanding. She walked me through the options and completed my purchase over the phone. She made sure I knew that I could call her anytime with any concerns at all. How refreshing!!! 😊I do not have the unit yet, so I am giving the company 4 stars. Will happily change it to 5 if this turns out to be as expected!!

Go talked in to it