Medical GuardianReviews of medicalguardian.com

Purchased an annual subscription for my dad, who was increasingly prone to falling. They sent me a unit but when I went to set it up, with the help of their customer service, we couldn't get it to work. They said they would send a different unit. While waiting for the next unit to arrive, I had to leave to go back home (I had to travel interstate to see my dad). During this interim, where we would have had a working alert system if their devices worked reliably, my dad actually fell and broke his collarbone. The next unit arrived, but before I could set it up, my dad died. I called them to cancel and they said they would, and to send their equipment back. I carefully packed and mailed all their equipment, and was sent a confirmation that the devices were received. I thought that was the end of that. They had promised I could cancel anytime and would be refunded for time I didn't use. They didn't refund sufficiently, but I had other things to deal with and so let it go. But then as I approached the 1 year anniversary of signing up for this thing, they charged my credit card another $360 out of the blue. It had been over 8 months since I mailed back all their equipment! I consider this is a scam-like and exploitative business practice. I definitely do not recommend this company, especially if you value your loved ones' life and don't want another unpleasant thing to deal with after the person you care about passes away.

The woman i spoke to on the phone when i requested cancellation was WILDLY rude. I politely informed her my situation with my mother was messy and extremely personal and I didn't feel comfortable discussing it or want to explore options - just wanted to cancel. She proceeded to laugh at me and tell me it's normal to discuss these things with her, ignoring my wishes, tried again to ask about it, and then MOCKED me as we were ending the phone call - "good luck with your VERY PERSONAL issues" with a sardonic giggle.. i was completely appalled and i am ashamed that i ever trusted this company with my family or my finances. This was the most disgusting customer service experience I have ever had.

I was looking at Medical Guardian but their reviews were really bad - even on their site. I have a screenshot I sent a friend showing they had 2.7 average from 16,072 "real reviews" on Best Company... and today I check back and they've somehow managed to make that review score 4.5 all of a sudden, with the same amount of reviews. Something doesn't sit right with me here. Will be reaching out to the government body about this.

2 wristwatches that always report me as different place as my home address. Then they tell me to get a less expensive device with better GPS. BEFORE NEXT DEVICE ARRIVES THE CUT OFF MY SERVICE ENTIRELY. This is insane

I was truly excited about getting my smart watch. The sales person was very nice but unfortunately he did not inform me properly. You will need to ask questions. Do you have a metal roof. He told me it was Satellite but no. It uses other cell towers to bounce the signal. Where you live is there a good cellular signal. I found out the first day of use there was no signal or very weak. While I was on the phone with customer service and we were testing the device without warning it sent out a emergency alert that I had fallen and no response. Needless to say all of my emergency contacts were notified along with a fire truck pulling up in front of my house. I was shocked. Even the person that I was on the phone with had no idea what happened. There is no point is me having a device that will only work in certain parts of my home or outside. Defeats the purpose. No I have to fight with them to get my money back. I was told 30 days and the truth is you have 15 days or there is a fee & you have to pay for the shipping on the return. I told them I was not paying for the shipping. They said they would sent me a shipping label via email 2 days ago. I just not called again & was told it never was sent & they will send it again and oh by the way..there is a cancellation letter that you will need to sign. First time I heard about that. This will come in a DocUSign. I am just saying be careful and stay on top of this. Do your due diligence. I also have called several other companies that are the same way. 4 Days later and still not cancellation document and no pre-paid label.

I emailed the company to cancel my 87 year old mother's subscription. They automatically renewed her policy without permission and charged her credit card almost $600! Then the calling and harassing began. Their customer service is rapacious and overly aggressive, rude and mean. The representative told me she wasn't aware of my email to cancel, and proceeded to talk over me, informing me that my mother owes money. I would NEVER use a company who daily phones and harasses elderly customers.

I've had Medical Guardian since July 2023. I started with the fall alert pendant. They said it couldn't be worn inside my clothes because of the fall alert, sot was always in my way, having to wear it on top of clothes, so I switched to the fall alert wrist device. It works really well and so did the pendant, but both devices CONSTANTLY LIGHT UP ABOUT ONCE A MINUTE, 24/7 in a very invasive way. Medical Guardian says the devices constantly light up to show that the devices are working. I need to wear it 24/7, so I can't put it in a drawer at night and it lights up my dark room every few minutes. When I'm out in public, the device lights up every minute, and people notice it and ask what it's for. These devices are very invasive, lighting up every minute. I didn't know there were other devices that do the same emergency alerts, BUT DO NOT LIGHT UP, so I'm dumping Medical Guardian. I'm so tired of the thing blinking brightly every minute, especially when out in public or trying to sleep or watch TV. It's THE WORST. If you need fall alert, there's many other companies that have devices that don't light up constantly. I'm tired from being woken up all night, and tired of explaining to people what I'm wearing on my wrist.

We came across Medical Guardian by searching BBB accredited companies that could assist with emergency calls. However, this rating has not been our experience. We requested service for on January 1, 2025. We were informed that the device to press for emergencies would be sent out and we would be charged $39.95 per month. It is now January 18th and it looks like we just now received the device 17 days later. In the interim, we needed emergency assistance while we waited for the device. Therefore, we made other arrangements and contacted Medical Guardian today to send the device back, cancel our monthly payments, and be refunded our $52.45 since we never even got a chance to use the device or service. Unfortunately, their agents Roch in cancellations and Brianna in customer care informed us that we would not be refunded and we would have to pay to ship the device back ourselves. I first spoke with Roch, when he told me this I asked to speak with a supervisor. Instead he purposely did not adhere to my request and transferred me to customer care. Then, Brianna answered who told me that cancellations would have to handle my concern. I then asked her to transfer me to a supervisor but instead, she also purposely did not adhere to my request and transferred me right back to Roch in cancellations. Roch then reiterated what he said in an effort to obviously play games. This is extremely unethical for several reasons: 1. I was never told that the device was non-refundable when we requested service on January 1st. An ethical practice would be to have sales agents inform new customers of this upfront instead of after the device is shipped to trick them into you stealing their money and say it isn't refundable after the fact. 2. Medical Guardians primary customer base are people who are physically disabled due to health issues and age. To have this practice is predatory for disadvantaged people who are more than likely already struggling to pay for health insurance premiums and medications. 3. When a product or service is not used but the payment has been made, that means we are paying for something that we have not used. This is theft and not an ethical practice either. Customers who have not used the device nor used the emergency services should not be paying for a service they were deprived of. Instead, they should have the option to be refunded or at least warned upfront that the device is non-refundable.