Medical GuardianReviews of medicalguardian.com

Normally would not mind but I was told that I had expedited shipping on my order I made Sunday. The unit would be shipped on Monday and I would have it on Tuesday. Tuesday came and went with no device. I found an E-mail that came in late Tuesday with a tracking number. Went to FedEx and package was not picked up by them until late Tuesday. On Wednesday it was in Delaware. On Thursday it was enroute and expected delivery was end of day Friday.

Did test for first time, took longer than expected for response. Hope response isn't as long if help is actually needed.

We we placed an order with Medical Guardian. The sales rep was a bit "salesy" but spent the time to give us great information. We ordered the equipment and it came from their "sister company" Medical Alert/Connect America. That is not who we agreed to do business with. They have made a good faith effort to reverse the situation- mailed the other equipment back with a prepaid mailing label and then mailed us the correct company's equipment and contract. It was a hassle. Apparently, they randomly assign over a certain percentage of their accounts. Is not a good business practice and caused much anxiety on behalf of my elderly Mother and much time calling to figure it out and get it corrected. They ended up giving us a good deal but would rather have had it go smoothly from the beginning. Not sure why they would want to give their customers away and what their connection is with this other company.

I order Medical Guardian alert system for my mother in law on the 5th of November, 2015. I was told it would take about 1 week for it to arrive. It didn't ship until the 30th of November and didn't arrive until approx the 5 of December. In the policy is stated we had 1 week to cancel if we didn't like the service, but when it took almost 4 weeks to get it to us, that did me no good. The button was too difficult for my mother in law to press. We have not used the system at all. I'm not very happy so far.

The first unit sent was one that worked through the landline phone line. An aide set it up for me and still couldn't get it to work.The company replaced it, but the total of the aide's time cost me $60 and the whole experience was needlessly inconvenient. Also, I wish the pendant cord were adjustable.

IT IS HEAVY AROUND MY NECK AND GETS TANGLED WITH MY EYEGLASSES THAT I HAVE ON CHAIN AROUND MY NECK. SOMETHING LIGHTWEIGHT FOR THE WRIST MIGHT HAVE BEEN MORE CONVENIENT.

We got call few days after we setup and tested system saying we needed to setup and test system, that was discouraging to see how disorganized your company can be, The representative on phone said person prior never documented anything. This is not a good start since this could save a life !!!!

Sales man told me it would be 29.95 but then took 31.95 out of my bank account that is not good business