Medical GuardianReviews of medicalguardian.com

Wonderful people, easy to talk to. Good value. Terribly on delivery, waited over two weeks , got nothing. Went to an other company

My experience initially was excellent. However, when we went to set it up, driving a distance to do so, we could never get anyone to answer the phone, even though I had 4 different numbers to try. Even my initial customer service representative, whom I did reach, never called me back. So, after canceling her old system, I had to quickly reestablish it, and come back 3 days later to try again. I was very disappointed; I certainly hope that this isn't indicative of the service to come. I was lucky that we still had Mom's old system, as inadequate as it had become. If, however, my parent immediately needed that fall detection and I wasn't able to set it up, I would have been really furious. Your company might have been , or still might be, having problems with volume but that is not MY problem. My problem is to keep my parent safe, and I trusted your product to help me with that.

Someone who ordered your product received it before me, even though they ordered after I did

To whom it may concern:' Several months ago, I switched my mother to your system. Based upon your online advertisement and testimonial, I thought my mother and I would be satisfied. However, I am sad to report that has not been our experience: 1. Last week, my mother tested her system (as she does once a month) and she said it took 20 minutes before anyone responded. 2. Several days later, my mother and I called together (three way call) to customer service. Your customer service consultant said the elapsed response time was 5 minutes. Regardless, if it had been an emergency, it was sufficient time to allow for anoxic brain damage to occur. 3. So the customer service consultant performed a remote test that demonstrated that my mother's system was not responding appropriately. She said that she was sending out another medical guardian alert system for delivery today (Saturday). 4. Today, my mother called to report that the system did not arrive. Now she is worried that the package will be delivered when she may not be at home. 5. So we attempted another three way call to customer service. We heard continuous loud music. So I instructed my mother to press her alarm around her neck. Several minutes elapsed and finally someone responded. 6. My mother explained that the package did not arrive and the person responded they could not help her because they did not have the tracking number. Neither my mother nor I have the tracking number either. 7. So I tried live chat. Harry explained that you were understaffed because it is 5:30 PM on Saturday. He instructed me to leave a message. Just as I dialed the number that he provided, and the recorded voice instructed me to leave a message, the phone disconnected the call. These experiences provided me utterly no confidence that I or my mother could rely on Medical Guardian Alert System for my mother's assistance, if and when, it was needed. Please cancel my contract immediately. Please send a second return authorization slip for return of the second, yet to be delivered medical guardian alert unit. Sincerely Dr. Picot

I've had this medical guardian for a couple of weeks now and I have had 3 or 4 false alarms. So far I have been lucky that I was within hearing distance of the base unit and was able to keep an ambulance from being dispatched. I don't like all of these false alarms. The people I talked to through the base station say that maybe I accidentally hit the button. I am sure that was not the case. If I continue to get false alarms maybe they will send me a new button to see if that will correct my problem.