Medical GuardianReviews of medicalguardian.com

I used it once when needed zrather than calling 911 or the ambulance, just to see if it worked. It worked just fine.

Two but potential disastrous issues: A few months back went to do a test and didn't work - needed to go through customer service (very helpful) to reset system etc., and took quite some time to figure out and fix. Also needed to tape the unit to the wrist band. Has popped off twice and needed to search the house to find. Both issues make me very nervous. Christine (Theresa's daughter)

Customers who are interested in medical alert may well have disabilities including hearing loss, poor vision and many other medical conditions. 50% of adults have serious hearing issues. In my case I rely on written or online material to help me understand what I cannot hear. The reference manual/User guide for Premium Guardian was not designed for adults who want to read the material as key information is in less that 8 point type and impossible for me with severe hearing loss but good vision. When i raised this issue there was no acknowledgement and lots of emails that may lead to 1/9 of the the User guide being enlarged after a week of trying. Nice people, good technology but process is not working.

I'm not sure the pendant is even working and I don't know how to test it. I put it on the charge stand every night and remove it in the a.m. There is never a light or any indication that the pendant is live. I don't know how to verify that it is working.

Attempting to register the equipment from Medical Guardian, I called the tel. no. on the instructional bulletin. For several days, I called and left messages and no one returned the calls. I finally called the number given to me when I ordered the equipment. There I met with success, and it was quickly and efficiently done. I wear the necklace which I understood is waterproof. The flimsy hook holding the medallion caught on a wash cloth and fell apart. Three people tried to fix it to no avail. It is now being held together with a small chain, and I fear that will fall apart too.

We got MedicalGuardian due to the fact they say they have a range of up to 1300'. We thought this was great since it would cover the yard as well as the house. When it arrived, I got it up and running and we started testing various locations. The guys that answered our test calls were very polite and had no problem with the multitude of tests I did. When I went outside to test, we got almost nothing. I was nowhere near the limit on distance so I called to find out what was up. The technical support tried to blame it on the metal roof even though the system is line of sight and we aren't going through the roof. I was transferred to a higher level of tech support but he came up with basically nothing even after I asked if they some sort of antennae I could put on the outside to transfer the signal in. I called my husband, an engineer, to get his opinion and asked him to look at the wall mount button to see if it was more than that. Apparently it is. I called the tech guy back and he thought that was a great idea ( why didn't he come up with it?). We got a box and I did another multitude of tests and we are getting better results although not what I think we should. It may take more boxes.

I initially contacted/inquired about MG online. From then on, I received way too many calls from random CSR's. I repeatedly explained that "I" would contact them if/when I was ready to place and order. Although, the initial CSR that I placed my order w/was more than nice; it has still left a memorable imprint of the constant "OVER-CALLING" in my mind. However, it will be interesting to see if the system (in the end) was worth it all.

I received the Premium Guardian with the Basic Guardian manual. Reaching a representative by phone was extremely frustrating,twice after being on hold for ten minutes The message was to leave my name and phone number and a representative would get back to me,unfortunately no one ever did.This was on a Friday.I called back on Monday and after five minutes I reached a representative. .However for the elderly population these devices are marketed to this could be devastating. The pendant also comes with a long non adjustable cord which can be irritating on the neck.I was told by the representative I could cut the cord off if I wanted to.I solved it for myself by tucking it in my bra.I do not want to wear this over a sweater or shirt. The device also flashes red at times,this is the GPS system searching for a signal. The web site does not give any of this information. I chose this device because of its unlimited range as I am an active senior. I hope the company management would be made aware of these things and :1 Improve phone response time. 2 Consider designing an adjustable chain for the pendant. I have used it for 2 weeks and since you have a 3 month commitment I will continue to evaluate it during that time.It appears to be working fine. When you get the device there is also a fair amount of small print disclaimers.Be sure to read them.