Gail J.
pendant goes off ambulance sent to wrong location
My pendant was bumped on my shopping cart and I did not here Medical Guardian calling me. They dispatched the ambulance to my house instead of my location at the grocery store. I have GPS locating on mine, so the ambulance should have been sent to my actual location. They have respond with in a minute every time I have accidently hit the button. My only concern is the ambulance being sent to the wrong location. had this been an actual emergency there would have been a delay in get them to my location.
Response from Medical GuardianDec 12, 2016
Hi Gail, Thank you for reaching out! If the ambulance was sent to the wrong location, it may have something to do with the cell coverage in your area. We use a nationwide cellular network with our GPS-enabled medical alert systems, and if you call our Client Services Team at 1-800-313-1191, one of our representatives will be able to tell the strength of the network in your area. We hope this helps Gail, and we hope you have a great day!



