Medical GuardianReviews of medicalguardian.com

After one month, we tested.....None of the thee units worked. That was very concerning!! During that month, I felt confident that I was safe and secure. Obviously, that has me questioning the product. We will retest again soon. I will add that the customer service was very kind and made sure all devices were then in working order. I am thankful I had no need for the services before we did that retest, I would have been helpless!

Unpleasant experience.

Every 23-36 hours the guardian needs to be put back into the charger for 4 hours. Because of the discomfort of arthritis, my body requires me to get up and move around at least every two hours including through the night. Thus, while the device is in the charging station, for 4 hours each 24-36 hour period, there is no alert button available in case of a fall or a medical emergency. A backup alert button should be offered so I can always have a device that is fully charged. The monthly rental price is certainly steep enough that a 2nd backup device should be included.

When I call, just to check on it every week, it takes about 15 rings before it answers, Bracelet is too bulky on my small wrist, had to change the cord on the neck device, does not work at short distances from my house (like at the Walmart which is just 3 miles from my house). I do better with my cell phone and my HUM device in my car. I p[an to return it soon when I am back in El Paso (from my Christmas trip} .

Trying to get in contact with a Sales Manager to discuss unprofessional behavior from salesperson. Left two messages, its been a week, still waiting

It is my belief that you were dishonest with me to sell your product and I do not believe this is right considering that I live on a fixed income and you were aware of that. Karma will come back to get you my friends, she is not kind.

The salesperson gave me adequate information about how the system works and a price if paying by the year, which I agreed to do. She clearly suggested that both my husband and I would be covered by the system for the one price and was sending 2 buttons as part of the reward for paying annually (presumably one for each of us). Several days later, i got an agreement in the mail from "Medical Alert," not Guardian. That in itself was confusing. However most confusing was that they listed only my husband as a user and me as responsible for the bill. In addition, $60 was tacked onto the amount I'd been given initially stating it was for "insurance" with no further explanation. When I called, the man at Medical Guardian explained that they partner with Medical Alert (which I should have been told at the outset and which at least should have been explained when the agreement came), and that he couldn't answer any questions about the contract agreement because it wasn't theirs. However, he clarified that the extra $60 was protection against the machine being damaged, which I did not want. The initial salesperson didn't say anything about this $60 charge. The man I spoke with by phone did agree to write an e-mail to Medical Alert asking them to send me a new agreement with the $60 removed and with both of our names on it and asking them to get in touch with me ASAP. No one ever called me from Medical Alert, and to date, I've gotten no new agreement. I honestly don't know if we're even both covered by the system. Very unhappy with the way this was handled.

Medical Guardian has wonderful sales people, but their customer service is BAD! I received one unit, which was a GPS unit, it did not work where I lived.. I was on "hold" for 20 minutes 8 times trying to activate the unit.. Finally, I decided to cancel & someone answered.. The person I spoke with was a very typical salesperson. I should not have listened to him, but I did.. Well he promised to send a new unit, a prepaid sticker to return the first unit & told me that I would not be under a 90 day pay for the unit! Well, when I received the second, I had exactly the same problem trying activate the unit. So I called Medical Guardian & told the person that I was going to cancel. She said "ok" & told me that I had to pay the postage to return it & they were going to me for 90 days, even though I was told that I would not be under a 90 day service contract because I did not cancel when I first called.. Be careful of this company!!