Medical GuardianReviews of medicalguardian.com

Response from Medical GuardianDec 28, 2016

Hi Manuel, Thank you for reaching out! We completely understand your concerns, and to ensure that your medical alert system is working properly, please call our Client Services Team at 1-800-313-1191. Not only will our representatives be able to test the system with you, but they will also ensure that we have everyone's correct contact information on file so that everyone who needs to be notified of an emergency will be. Again, we are sorry that you are experiencing these difficulties, but we will work to ensure that your system is working properly and that you and your loved ones are protected. Thank you, Manuel, and we hope you have a great day!

Response from Medical GuardianDec 19, 2016

Hi Lois, We apologize for the delay in sending you a copy of your paid invoice, but we'll follow up with our billing department to determine the cause of the delay and to ensure that it does not happen again to you or any of our other clients. We are happy to hear however that you are pleased with your medical alert system, and should you ever have any issues or concerns, please don't hesitate to reach out to our Client Services Team at 1-800-313-1191. Thank you, Lois, and we hope you have a great day!

Response from Medical GuardianDec 15, 2016

Hi Joan, Thank you for reaching out! To ensure that your device is working correctly, please call our Client Services Team at 1-800-313-1191. One of our friendly representatives will help you test the unit and can even send a replacement device if necessary. We hope this helps, Joan, and we will work to ensure that you are protected. Please don't hesitate to reach out with any questions or concerns.

Response from Medical GuardianDec 16, 2016

Hi Jessi, From all of us here at Medical Guardian, we are very sorry for your loss. We know how difficult it can be to lose a loved one, especially around the holidays, and our thoughts go out to you and your family during this time. We completely understand your frustrations regarding the 90-day commitment, and we confirmed with our billing department yesterday that you will receive a refund for the unused portion of the 90-day commitment. We apologize for this miscommunication, and again, we are very sorry for your loss. Please don't hesitate to reach out if there's anything else we can do for you or your loved ones. Thank you, Jessi!

Response from Medical GuardianDec 12, 2016

Hi Bob, Thank you for your feedback! In regards to your concern about the emergency operator pinpointing your location, it may have something to do with the cell coverage in your area. We use a nationwide cellular network with our GPS-enabled medical alert systems, and if you call our Client Services Team at 1-800-313-1191, one of our representatives will be able to tell the strength of the network in your area. We hope this helps Bob, and please don't hesitate to reach out with any other questions or concerns. Thanks again, and we hope you have a great day!

Response from Medical GuardianDec 12, 2016

Hi Phyllis, We are sorry to hear that you are unhappy with the service. If you're frustrated that the fall detection pendant is activated frequently, we can easily switch out the fall detection neck pendant for a regular neck pendant (that is not fall detection-enabled) so you can still be protected in your home without having to worry about the system creating false alarms. If this is something you'd be interested in, please reach out to our Client Services Team at 1-800-313-1191 and they'll be able to help you and answer any questions you may have. Thanks Phyllis and we hope you have a great day!