Medical GuardianReviews of medicalguardian.com

Unit stopped working two weeks after I received it. I called on a Saturday night during their hours and they troubleshoot it and decided it was the charger. They said they would expedite the shipping for Sunday. They never did. It came on Monday and the problem was not the charger. I called them again tonight and now they’re gonna send me everything brand new. I think I bought a premium package if you’re looking at doing business with them think twice I’m sure there’s another company that’s a lot more responsive to consumer needs.

On three separate occasions, my father in law fell and the fall detection did NOT work! He even pressed the button on one occasion, there was a chirp yet he was not connected to a rep. I was advisrd that if he was still moving after his fall, that fall detection would not be triggered. How ridiculous. What if he fell and was having a seizure?? Additionally, reps routinely provided conflicting information. Terrible Terrible service, completely unreliable!

Medical Guardian is the WORST medical alert system that does not work, DO NOT waste your time or money, it could cost you your life. It failed miserably. It will leave you there on the ground on your own, unconscious or bleading to death.

Device never worked properly. I had to charge it every day. When I walked around , I would hear "device activated" announced through the pendant. Apparently it wasn't working at different points during the day. I complained several times and they changed phone companies my pendant was working from, but it got worse. I explained i wouldn't want it for another year but they put me through anyway and I've been fighting the charge and being lied to and taken advantage of. I did fall and received several fractures but had my phone to call people. I assumed it wasn't working anymore because it was stopped. It most likely wouldn't have worked anyway. I never used it because I had stopped it.

I wish I could give this product a 0. I use this device with my mom who does not always tell the truth. If the device detects a fall it calls the person and asks if they are OK. If the person says "I'm fine", they hang up and don't notify the family members on the list that they had a fall detection. My mom does not tell us these things because then she thinks we will put her in a home. The system should really contact the emergency list to let them know that they talked to the person and they said everything was OK.

Absolutely worthless without the lock box that was promised. We can not set up service if nobody has entry to our home during an event. Sales guy even asked what the 4 digit code should be on the box.

WARNING!! WARNING!! Do not buy the Medical Guardian device!!!!! I was told by 2 Reps they are closed on the weekends. I just called to send this crap back and the lady said “We’re open on the weekends” So which is it? I have 5 phone #’s I called the 2 weekend ones and a recording came on saying “We are closed Sat & Sun 9-5 I’m going to explain what happened to my 95 year old Dad first. 4 nights ago we believe he was sleep walking. He went outside with his walker and from the front door to the end of his driveway is very, very long. He fell. The temperature at 3:30 am was 25 degrees. His neighbor across the street happened to be up with a broken foot. He was rolling cigarettes. He heard my Dad crying “HELP HELP” He went outside and saw my Dad on the pavement and brought him in his house. The device did not go off!! If his neighbor wasn’t up my Dad would not be with us today. We bought this because he refuses to come live with us, he wants his independence. Another thing is the volume is very low. For over $700.00 a year this is unacceptable.

Horrendous customer support. It's nearly impossible to cancel. Information is inconsistent and misleading. Conditions for attempting to cancel the service change depending on the customer service representative. Some statements were outright lies or misrepresentations. Engage with the service at your own risk.