Medical GuardianReviews of medicalguardian.com

They do not listen to what you say. Several key areas of information was wrong on the phone intake form? We decline twice their protection plan and our credit card was charged anyone. Without our authorization.Representative in customer service would not return our calls after several voice mail messages left. We paid a year in advance, for the upgrade model which did not work, we went back to the basic model again they charged our credit card. I called them 2 weeks later after I had returned the first monitor to get the charges removed from the first unit and the 60 dollars protection plan charge. It was another problem. They wanted to charge me for a month service that I did not approve. Then I was told the full year payment for the first monitor (that was in their possession) would be credit back to me in a month. So I was paying for two monitors and a protection plan all at once on my credit card. The lesson learned, only pay for one month up front until everything is to your satisfaction. Check you credit bill often to make sure they don't keep adding charges on that you do not authorize. I question the honesty now of this company.

First of all - I do not have your service. I received the equipment and continued to get emails and phone calls from sales people from your company trying to sell me the service. I returned the equipment and cancelled the service. (it was never activated) The fact that you are inquiring as to how I like your service confirms the lack of communication within your company. If you can't figure out who has your service and who does not, leads me to believe that you would not be able to handle any emergency my father may have. Also, I have yet to receive my refund of the three months payment.

Not happy.......rude telephone contacts.......not open 24/7

Set up easy as the rep was so helpful. This is awful because I just got it. Too early to know

I ordered this for my father. He has not even had it a month and had his suit jacket lost or stolen at or just outside church and, unfortunately, his mobile base was in his pocket. I called Medical Guardian and they tried to trace it, but battery had died. I was told it was $350 to replace just the mobile base, but I would receive a phone call from the manager within 24 hours. My phone call was made on Monday and I have yet to receive a return call and it is now basically Friday. We did file a police report and was hoping someone would turn it in this week, but so far nothing. I cannot see paying $350 for another base, so we will be canceling.

Received the device on thurs. august 20. My husband passed away on the 21st. I have received numerous phone calls and now this survey after I have called...discontinued service and returned the device. So frustrating!! I don't need this right now.

My mother decided on her own that she does not want this product. I called Medical Guardian and told them I wanted to send the product back and they told me two weeks ago that I would be contacted with the information needed to send it back. They still have not called!!

The battery charging requirement of two hours each day was not acceptable (even though the representative said it should last 36 hours and that we should put it on the charger when she goes to bed). Since my Mother (Doris Doyle) needed to wear the device especially at night when she could fall going to the bathroom. We have just returned the device and are expecting a refund for the year long payment we made.