Medical GuardianReviews of medicalguardian.com

I had a false alarm on Monday evening which distressed my family. Also, my cell phone number was registered incorrectly, but this has now been corrected.

we live in The villages Florida. Your device works well here. But when we visited our son in Kingston, NY in July, the Watch failed to work when we really needed it. A replacement watch was sent. But the lack of confidence in your product still hauts us.

Using the device was easy and worked well. When our mother went into a nursing home, it took me months to cancel our service. Turns out you have to sign and return a Medical Device Cease and Desist letter. Nobody told me this for several months. So, each month I would get billed again, call and be told my account was now canceled. Finally, I was told to sign, scan and return the letter. I don't know how to scan, so I asked if I could fax it. I was given a fax number, and I faxed the signed letter. Then, I was billed again. I called and was told there was no fax machine in their department and they didn't receive the letter. So, I signed another letter and sent it in the mail. Then, I was billed again. I called and the customer service representative told me they hadn't received the letter. She looked into my file and discovered a note that said they had received the faxed letter from 2 months ago. She said my account is now canceled and I will receive a refund for the last 2 months. We will see if this is the end or if I will still be billed and told to send the Cease and Resist letter. So the product is great, but there is something very wrong with the department that deals with handling people trying to cancel their account.

In general this works well. But those ordering the 2.0 system--which works without involving a phone hookup (you just plug the unit into a wall outlet)--should be aware that you may find you'll need to move the unit just so it will work. It kept losing its connectivity at the location I'd chosen for it, in a very small apartment. I wasn't aware that this mattered until an amber light started blinking. I had to call Medical Guardian for reset instructions each time. I was told that the unit should be closer to a window. I have it there now but if that amber light starts blinking again, I may have to give up on this system as there are no other locations for it where I live. Also, because there had been quite a lot of inconvenience for me, the company promised me a month of free service. That hasn't happened.

Recently the charging cradle no longer charged my unit & I contacted Medical Guardian for a replacement. The representative I spoke with was very nice & told me I should have the equipment the following day; however 2 days later I had to call back as I hadn't received my unit & hadn't received a follow up call. The representative I spoke with was very nice & I was told I should have replacement equipment the following day; however I ended up without a working unit for a week but was still charged for it & I had to call back once again to ask what to do with the non working cradle & was told I would need to send it back. While everyone I spoke with was very nice I feel as though the follow up was lacking on their part.

Beware! if and when you return your unit, they will charge you per day AND a $50 restocking fee!

Do not like weight and size

Seems like a good company. Initial assistance was good. Once order was placed and C.Card info. was given, no other contact was received even when promised to be contacted. No shipping info. was sent, EVEN when promised it would be. I had to call the company to get any information at all. We'll wait and see if the (agreed and promised) service will be continued or not.......