Medical GuardianReviews of medicalguardian.com

My husband had Alzheimer’s and would never have wotnsomething on his Waite band. We never used I did not know there was an ongoing charge. Before he passed away i noticed that he had removed items from the box. Now I just have a large pad lock and a device to plug in the wall. They say I need to rerun the equipment and pay $400+. And they will turn me inrto a collection agency. This was the same day I received a message from the credit union that my credit rating is 847. I need help. They said to look for the picture on line 2,0. It did not have heavy pad lock. I am still looking for the missing pieces that I apparently need to return. I never knew this was a subscription service. I’m not even sure how I got it, maybe a home health nurse and yes I wiuld try it. What do I do now? Frustrating!

The pendant bon my device broke I called the necklace broke and I was supposed to receive a lanyard never did. Had to order from Amazon. My device fell I can't find it it didn't go off I called to cancel and told ni have to send bit back. I don't have it terrible customer service faulty product I talked to a different representative later in the day who apologized and is doing everything to help

The reason for my 2 star review is based on my decision to not accept fall notification. To have to pay $10 more is, to me, having to pay twice. Why else would I pay $40/mo for help when I’ve fallen if not to get help when it’s needed? At best, I see their business model as a sham to entice seniors to pay for something that is already an essential reason for the subscription.

I gave two stars so you would be willing to read. Use another company . Medical guardian lacks consistency when you call. There is no such thing as a call back supervisor. Therr is a fair amount of time spent troubleshooting issues and they changed my service from Verizon to at and t without asking or telling me. I was told connection was bad and to call 911. That is just the start. I really just want to feel safe. I got it after four months in hospital and brain surgery from fall. Go somewhèe else l. I think they coast on a reputation unearned.

My mom cancelled her service in July. She sent in all the requested paperwork. Multiple times the said they never received it. Finally, they sent her a package to return the necklace. She never received her refund. November they send her a new bill. Contacted them again for refund and they said they never received the necklace in their own packaging. Never tried to track it. My mom called again and filled out paperwork online with a Medical Guardian rep. Now the still say they haven’t received it. They refuse to give my mom her refund. Horrible customer service and no way to treat a customer. Would never recommend them. Another company taking advantage of the elderly.

Ordered a home device for my mother. She did not like it as she would set it off by accident and decided she did not want it after only 1 month. We paid for 1 year in advance to take advantage of the free month. This was the worst return experience ever! Once they received the device (at our cost to return) we get an email they had received and to allow 30 days for receipt of the refund. After 37 days I called because no refund has been received. Found out they put a credit on my Medical Guardian account but did not refund. NO reason why this occurred. In questioning the amount to be refunded was advised the charge for 33 days was $98! (1 year total was $354) The customer service rep could not explain how the prorated refund was calculated other than that $50 was for the restocking fee (which the rep I talked to when we decided to cancelled assured me he had submitted a request to waive this fee). Then was transferred to Resolutions department who explained there is a $50 restocking fee as well as the original $12.50 shipping fee to send the device to her. None of this was explained when we ordered the device - we were assured we could cancel at anytime for any reason so we went with the annual pre-paid plan. I can't imagine how many of the elderly are ripped off by this company with their 'fees'. I would not recommend using this company for anything. It was extremely frustrating for me and cannot imagine an elderly person having to work thru all this themselves.

I could not believe when my parents moved in with me and I called Medical Guardian to return the system, my parents were charged a $50 restocking fee!!!! Why would they do that to the elderly when they charge plenty for a monthly fee? I think they should be ashamed of themselves. I would not recommend them.

Only had this a month before my father passed away. When I tried to cancel it was an absolute headache. They sent an email with a document to sign, which elderly really don't know how to use computers so that was less than helpful plus it went to a spam folder and then they never follow up and just continue to bill you. For a device that is designed for the elderly, their process for setting up and disconnecting is NOT elderly friendly. We never had to use the device so I cannot really speak to how well it worked. It charged and we could test it but my dad had a hard time hearing it as he was hard of hearing which I also think is a bit of a problem for what it is supposed to be used for. I don't know if the fall detection part works as thankfully we did not have that experience.