Medical GuardianReviews of medicalguardian.com

The base unit would not activate. I am waiting for a mailing label to return the equipment.

Did not receive what I was told I would; terms and conditions not what were told me; so many different numbers/contacts to try to get answers; sent it back the same day; kept getting calls and even today an email from Med. Guard. that I don't respond to; got a quick refund; only wish I could also have gotten my return postage back.

We never got to use the equipment because my mom was only home from the hospital for one day. By the time I received the equipment she was already back in the hospital and passet away a shot time after. It cost me $18 for "free" shipping. And $29.95 a month for 3 months in advance. I called for a refund and they said they couldn't give me a full refund. I asked to speak with a manager and they said there weren't any available. Really? Never used the equipment because my mom passed away and they refuse to give a full refund? My advice.... FIND A DIFFERENT COMPANY!!!!

Canceled order within 24 hours but still charged my card. Was misled on shipping of product. Please see that charge is taken off my card. Haven't received notice that has been done. Thanks, Sandra

I have been trying to get a refund promised in 15 to 30 days for returned equipment since January 31, 2016. Since I haven't yet seen a refund I called on February 22nd. Again promised a refund in 5 - 7 days. Since I have yet to see a refund I have called March 7th, 8th and am on hold with them right now. I have also been promised calls back from a supervisor to no avail. I ordered this equipment for my mother so I have the energy and determination to continue to fight for the refund. I feel really bad for elderly people who might not have the energy to pursue what is coming to them. Do not do business with this company.

After purchasing then cancelling the service for my 90 year old aunt, the refund process was a nightmare. When cancelling, they indicated it would take 30 days after return of equipment, that was returned and verified. 60 days later, I called and asked them for refund status, customer service indicated they would process it right away, the refund would be processed electronically, over 100 dollars. 60 days later STILL NO REFUND. I called again today, representative said the request was never entered by the last person I spoke to. When dealing with the elderly, I am highly suspect of companies qwick to take payment, but way too slow for refunds! will not recommend this company for this service.

2nd review...called Medical Guardian like reply said...got 3 people: Gene, Chris, & Deb - all gave me the run-around. Battery for the mobile device is now to around 12 hours - was told that is good for that unit when all sales & marketing say 24 hrs. This just started happening. As for the process to calls - Deb didn't even see a logged event for my fall. Not surprised since the rep did nothing I asked. Deb also said new paperwork should be sent to me for renewal - yeah right. Ended up frustrated and hung up. Now I am really shopping. Don't ask me to call back in. You want to clarify or rectify...you call me. My number is up-to-date in my records. Have some good customer service for once! - - - - - - I need my security feeling that when I am alone I am still being looked out for. I do get that to some extent because I know someone will answer my call but when I fall and push my button for help the operator follows through with only partial of my needs and hangs up on me. While I wait on the floor for assistance not knowing who was reached and who is coming to assist me. Another fall, I told the operator not to call my contacts and call first responders. I knew my contacts were working, sleeping, or in the pool swimming laps. All 4 contacts were called and left messages that I fell. Not that I was ok. Not to worry help was on the way. Then left a toll-free number and a reference number. In an emergency, my contacts should be able to just give my name not remember a reference longer than my name. Then without any warning my renewal came up and they took over $400 out of my bank account – thank goodness I had the money in there. I was not going to renew with them but since it was automatically done here I am. Don’t get me wrong I am shopping around and soon will be leaving. I do not recommend this company to anyone.

Mailing directions were not followed. Error in order. Really wonder what will happen if there is an emergency. I feel that I was completely mislead.