Medical GuardianReviews of medicalguardian.com

Your machine is not as advertised, from the price quoted on the phone, to the small print on the back of your paperwork. I mailed it back immediately for a full refund. The information this company asked for was 4 emergency contacts. They didn't ask what my illness's are, my medications, medicines I may be allergic to. They say they have no liability for anything yet they can call the business where I am standing and ask if I really need an ambulance. Thus delaying any help that may arrive on time. It happens I have congestive heart failure, so I am sure you understand how I feel. If a company doesn't care about your diagnosis or medications how they going to alert a hospital about the immediate care I need. If you have no health issues then this machine may work for you, but not for anyone seriously ill. I am a retired attorney so I know how to protect myself. Please be careful.. Also when I received the machine I called their office and nobody answered. Another sign there is something wrong. Kristin L Larsen

BEWARE1111 DO NOT BECOME A CUSTOMER OF THIS UNETHICAL COMPANY!!!! This company gave a woman in New York my name, phone number and the last 4 numbers on my credit card. The representative told this woman I had ordered a medical alert system using her name and credit card. She called me very upset as she thought I was trying to steal her identify and charge my purchase to her. I explained to her I had ordered the product in my name and did not honestly know who she was and why she had my personal information. Once she calmed down and explained what had happened I was enraged at this poor excuse for a business. I emailed the supervisor of Avant (more info on him below) and requested he call me, twice. He e-mailed me that he had talked to the back office and wanted to know if my issue had been resolved. I NEVER RECEIVED A CALL FROM THE COMPANY EVER!!!!! Please continue reading... Avant a sales person lied to me while selling me a medical ale rt system. He gave me an 800 number stating this was his direct personal number. When I tried calling a few days later I learned the number he gave me was a general number with different persons answering the phone, when I requested to speak to Avant the 3 people I spoke to did not know who he was. Also e-mailed his 3 times with no response. When I contacted his supervisor he just made a lame, false excuse. I sent the unit back unopened as I want nothing to do with this unscrupulous, unethical, lying company!!!!!!!!!

After researching online, Medical Guardian had one of the best reviews possible, so I felt good about signing my sister up. Our representative on the phone took my information down and sent a confirmation email. I noticed he had my sister's address down incorrectly and also had my phone number down as hers. When I called to rectify it, he said he would call back. He did and I explained about the address but before I could also tell him about the phone number he told me he would have to call me back. I waited over two hours, then called him again. After my call and corrections I ask him to send an updated confirmation, which he did. On the second confirmation the her info. was correct. When we received the unit in a box, there were no directions/info. included. Also, on the package, her address was incorrect again, with a new wrong address! Luckily our mailman noticed the mistake and delivered it anyhow. As an emergency service company, getting the patients address and phone correct is vital! Called rep. back twice. He never returned call. We were about to cancel our service and called a different number from the representatives. We got a very nice woman on this call who promised to rectify the info., send out the booklet of instructions, and credited us one month for our inconvenience. I am still worried that everything will go smoothly, if and when my sister ever needed to push the emergency button. I plan to double check that everything is in proper order. NOT a good start.....

Your system has been returned to you. As your system stinks. I did not care for it. It had too many variables. Only held a charge for 36 hours. I am using Alert 1, it stays charged for a month. Crazy to have to charge every other day. I need an alert at night more than daytime. Thanks anyway. You should receive your equipment back on Tuesday, Jan. 3rd. 2017.

Over the past couple of weeks my mother has been harassed to upgrade her service with this company. She has told them no several times and they keep calling. I will be cancelling her service with them and do not recommend them to anyone. The people were rude and pushy. When we first setup the system we followed the instructions and were told that everything was setup. A week later they called and asked if we were using it and wanted to complete setup. Misleading. Won't do business with them again.

I started researching medical "fall" devices for my Mother in early October. I was mostly looking because I was preparing for surgery myself & needed to know that my Mom would have a backup plan if she fell. After reviewing a lot of companies I made a phone call for inquiry purposes to Medical Guardian. I spoke with a very nice young lady & she answered all of my questions & I was impressed. I expressed to her that if I decided to go with them that I would call back. But as is the case with most sales, I received multiple daily phone calls until I set up service. Our service began in mid October & the equipment was sent in a timely fashion & was easy to set up. I especially liked the GPS feature because there is some dementia involved here. In early November, after my surgery, I was at my Mom's & she mentioned to me that she had taken the device off & someone had come on the line & asked if she needed help. I was impressed with this because I had been told that any type of unusual movement would send a message that there was a potential problem. The recuperation time for my surgery was approx 6 weeks. Sixteen days after my extensive shoulder surgery my Mother went to the grocery store alone. While she was there she fell & crushed her shoulder. She had her Medical Guardian device around her neck. Her fall was hard enough to do irreparable damage to her should yet her device never detected the fall!! It detected her removing the device a few days earlier but not the fall. Lucky for us someone who knew my mother walked up & got in her purse to retrieve her cell phone & called a family member. While we were in the Emergency Room that night I pushed the button on the device & was immediately asked if I needed help. I explained my situation & asked why the device didn't work. I was told I would need to call back during operating hours the next day. I made the call the next day & the only explanation I received was that Medical Guardian has a disclaimer that states it might not always work. After going through an extensive surgery, & three weeks in a rehab facility, my 88 year old Mother is now in assisted living & will not be able to live alone again. I took the Medical Guardian device off of her neck the night she fell & it will never be used again. When purchased, I agreed & prepaid for 90 days. We didn't even get a month's worth of use from the product but I plan to honor my part of the agreement even though I feel that Medical Guardian did not honor theirs. Needless to say the equipment will be sent back & I will never recommend this company to family, friends, acquaintances or even strangers. If you want your family member protected, look elsewhere.

Product is much too big and bulky. Can't comfortably be worn around the neck. Charging is ridiculous - every 35 hours!!! Get in the real battery world. I just leave the unit charging or on the counter top next to the charger. It's pretty damn useless.

Every time I call to check my location at my summer place, they show me 45 minutes away from my actual location. If I needed help, I wouldn't get it, even though I have a fire station right across the freeway from me. After several phone calls, and promises to look into it, they ignored the problem. They have even showed me several streets away at my home address. I'd advise everyone, when you do your monthly test, ask them what address they show you at.