Medical GuardianReviews of medicalguardian.com

I recommend the one you don't have to connect to your phone. I have not needed to use mine but I feel good with it.

It is comforting to know that this service, which is prompt and effective, is available 24/7 in my mother's bedroom should she have a safety issue. Medical Guardian has given me full assurance that my mother is safe and close to assistance if it should be needed.

Generally very good interactions with real people, who seemed to know what they were talking about and were thinking about our situation and what they were saying - not just reading from a script.

The pendant lost it's charge twice. The first time it came on and told me to put it on the charger NOW. I called and told the lady who answered what happened she said to try putting it on a different outlet so I did even though it is now across the room from my bed. I put it on the same outlet where I charge other things, house phone, cell phone, camera battery, etc. A few days later it did it again. Both times it had been on the charger at least 8 hrs the night before. I decided to talk about it when I test it on the first. In the meantime I put it on the charger when I lie down to take a nap or get into the shower. So far it hasn't happened again.

The medical alert equipment arrived within a few days of ordering. The base station was easy to set up and connect. The staff at the medical alert call center were helpful and understanding.

The first system we ordered had to be connected to a phone line. I was told it would work with Verizon's Home Direct. It didn't because it tied up the phone line. We upgraded to the wireless one and it was easy install. Please make future customer's aware of this.

Wonderful salesman. Everything went well except we didn't receive the medical info card for the fridge. Also the magnet sent with it was not strong enough to hold the card to the fridge. The activation went very smooth. All agents were polite, cheerful and very helpful. Thank you

There is problems with the instructions What you don't say that all communication with the service department is at eastern time at no time in the instructions does it say that. All the people that I contacted where very polite and helpful. But I wanted to talk with a supervisor and have not yet had one return a call to me. Also the charging time is not 4 hours on ours it was more like nine hours the first time. So if you are like me and got this for someone else in another city beware of the time to charge and the eastern time. After I got some one to explain the procedure I had no further problems.