Steve S.
initial expectations were downward adjusted
my overall experience with your folks, from the initial sales to follow up technical folks, was pleasant. The let down came when we received the initial unit and were testing/working with the monitoring center and found out that the only way they could hear us, was to speak directly into the speaker unit and within 6 feet of the unit. While at a distance greater than that, the monitoring center could not make out what was said. I was led to believe that a user could essentially carry the speaker device in say a pocket book or at distances much greater that 6 feet, and be heard. steve schmidt for charlotte degrado (user).
Response from Medical GuardianNov 3, 2015
Hi Steve, We appreciate your feedback, and apologize that you are disappointed in the volume level of your mobile device. The good news is that if you are unable to communicate with the monitoring center, we will still dispatch help to your location. We also offer another mobile device, our Premium Guardian, which is an all-in-one device you can wear on a lanyard around your neck, or clipped onto your pocket or belt with the included belt clip. This device tends to be louder, as it is worn on your person and not muffled by a pocket or purse. If this is something you are interested in learning more about, or if you have any additional questions or concerns about your device, please do not hesitate to contact one of our representatives at 1-800-313-1191. Thank you! Thank you!