Medical GuardianReviews of medicalguardian.com

Horrible customer service. Cannot reach a rep regardless of how long you hold. Eventually they just cut you off.

I purchased Medical Guardian for my mother. She didn't use it as the 'necklace' was too bulky for her. I made all payments. After about 1 year, I cancelled the service, returned the merchandise and rec'd confirmation of merchandise return and cancellation. One year later, Medical Guardian is still bugging for a payment. The office staff is useless in resolving the issue. I would never use them again.

I rarely write negative reviews, but I feel obligated to share my experience so other families can make an informed decision. I purchased Medical Guardian to help protect my elderly father, expecting reliability and peace of mind. Unfortunately, my experience has been the exact opposite. The system generated far too many false fall alerts while also failing to detect actual falls. False alarms are more than just an inconvenience. They create unnecessary stress, reduce confidence in the device, and can ultimately lead people to question whether a future alert is real. What concerned me even more was the company's response. After one false alert, Medical Guardian dispatched EMS to the wrong address. An investigation was supposedly opened, but despite multiple emails, phone calls, and follow-up requests, I never received an explanation, update, or even the courtesy of a response. When you're choosing a medical alert system, you're trusting a company to be there during some of the most vulnerable moments in your loved one's life. That trust depends not only on the technology working correctly, but also on responsive customer support when something goes wrong. In my experience, Medical Guardian failed on both counts. I cannot recommend this company based on my experience. There are too many alternatives on the market to settle for a service that has proven unreliable and unresponsive when it matters most. If you're considering a medical alert system for a parent or loved one, I strongly encourage you to do your research and look carefully at other options before choosing Medical Guardian.

This has been one of the worst customer service experiences I’ve ever had. I purchased two Medical Guardian devices through Costco last year—one for my father and one for my mother, at two different addresses. Activation was a nightmare because the accounts kept linking together, even after multiple calls for help. My father passed away in November 2025, and I even have a cancellation email from Medical Guardian. Despite that, they continued charging me. It later turned out that when they sent replacement devices, they created a second account for my father instead of properly resolving the original issue. As a result, I was being charged twice for my mother’s device and also still charged for my father’s account. I was overcharged by a significant amount, and I should have monitored my statements more closely. What makes this worse is that they make cancellation extremely difficult, and even when you call, it still doesn’t seem to get resolved. This feels like a company that makes it easy to sign up and nearly impossible to leave.

Ordered this for my mother and she didn't like wearing it. I called to cancel the service in March of 24 and have been unable to get them to stop taking money out of my account. This is unethical. Do not do business with these people.

Hit the wrong button. Everything is fine. You get a 5.

These devices are poorly made, they only use cellular the first device the smart watch the bank is awkward for a senior as well. WhenI was testing through the speaker I could barely understand them. The MG Mini was overnighted however I. The test the watch band broke and again the voice is garbled. Now the cost over $500 a year for monitoring expensive. The ones around your neck and clip on the belt might work. You have to weigh the cost. Commercials lie the use enhances microphone. Remembering the one one I have fallen and can't get up. These tiny speakers are barely audible. Returning both tomorrow and cancelling and requesting a refund of my initial cost

The mini works fine, I have had no problems with it. I do wear it every day and my family says it gives them peace of mind. I have hit it a couple of times accidently and have gotten an immediate response and was able to cancel However, I do wish I had gotten the watch instead. I may try a watch a little later. It is hot in Texas and I spend a lot of time outside and the neck cord gets pretty sweaty.