Medical GuardianReviews of medicalguardian.com

I wish these reviews came up when googling the company. When you end the service you will be on hold for at least 10minutes. You select return so they know. they will charge you until they receive the equipment even after you cancel. Though they could deactivate it. They will make you pay shopping for returning the equipment. So if you have a loved one that cannot return it themselves and there is any delay in getting it back, it will cost you. Also during your long hold they will talk about how they don’t have hidden fees.

Medical guardian does NOT deserve one star! They are crooks,scammers!! I trued one first one did not work either did second one. I fell was unconscious in a coma 2 months laid on floor 5 or 6 days spent 5 months in the hospital!!! Fall alert is 10.00 extra scam it does not work you Fall and are not alert to press for help even try to have it waist heigh drop it it will not get you help! I was told it would be 44.00 a month equipment free they charged me 144.00!!!

Can't get them to pick up the phone. They use ATT which cancels conservative broadcasters.

Worst customer service ever. I ordered took several weeks to come. I called to see where it was they said it had been delivered. I said no we did not receive. They said going to expedite one overnight. 3 days later I went to my bottom gates there I found the pkg. This is on a different street as we are on a corner on acreage. We rarely use these gates. I Called guardian to put a stop to the second one which was still in progress (not overnighted as indicated) and to start this one. I opened the pkg with customer service on the line the first problem was missing paperwork that was to be signed and returned. Then could not get the unit to connect the call in a test. He then said he was going to contact ATT the carrier they use for me to stay on online. 30 min. Later now a hour since placing call a new person came on online wanting to know how she could help us. I asked where the guy was we had been talking to she had no idea. Did not even know we had talked to anyone and was a bit snotty. At this point I asked to cancel she finally transferred us but no one ever came on the line, I hung up called in again to cancel took about 15 min. For someone to answer they were also snippy. He said soon as they received the unit back they would refund us and cancel the order, I said I want it e-mailed he said someone else does that so I said can you mail and email oh no he relied we can only mail or email. Low & behold their was a shipping label in the box he had no clue. I would not intrusive this Company with anyone’s life. Wish I could give 0 stars I spent 1 1/2 hours with them today it was a nightmare.

This company is TERRIBLE!!! The representatives are VERY RUDE & UNPROFESSIONAL. I return the devices on 12/2/2022 & they were received by Medical Guardian on 12/5/2022. They called my on 12/23/2022 to renew the account!! I advised them they received the equipment back on 12/5/22. I was told no-one mark the account. Then on 12/29/22 they took $52.92 out of my checking account!! This company STOLE money!!! This Company is NOTHING but a bunch of SCAMMERS & THIEVES!! This is FRAUD!!! DO NOT USE THIS COMPANY!!!!

So disappointed in this company. They are not truthful. Very misleading. Tried to cancel and return device several times because of the uncertainty of my Mom being able to use it. They kept telling me to wait. The device was never activated. The box never opened. They refused to give me the full refund. I paid for a year in advance. Shame on them. Do not use this company!

We had the Medical guardian necklace exactly 2.5 months and the POS isn't working. So now they want us to pay $150 for a new one. What a scam! They also said they have translators on the line as our mom doesn't speak English and yet they consistently answer the phone in English and you have to wait and wait and wait and they might have a translator finally get on the line. It's confusing since both the translator and MG rep are talking at the same time. Wish we went with a different company.

This is a horrible, predatory company. They make it purposely impossible to cancel once your loved one has died. There should be a class action lawsuit against them. Run don't walk!