Medical GuardianReviews of medicalguardian.com

I have never had a more difficult experience with any company. The two phones (one called defective) that were sent to me would not pick up a signal. They kept resetting the watches and I was finally told there was no signal after threes weeks into having the phone, and over ten hours, dealing with staff, supervisors and technician. I should have been told this weeks before my surgery. It was good I did not have to call with an emergency. After other's reviews I am wondering if they will refund my money as they promised. Nothing has worked so far.

MEDICAL GUARDIAN is an unethical company. I don’t have any services with them but they recently made mistake and sent an emergency notification to my address and resulted in thousands of dollars in damages. After contacting them multiple times they never have records of my complaint/calls and the manager named BARBARA is refusing to talk to me after she told a representative that she will call me to follow up with the mistake they did. I will recommend everyone not to leave your family’s safety in the hands of this unethical company. DO NOT TRUST THIS COMPANY!!!!!

This company is the worst. I’ve tried to cancel my account twice with no success. Why is it so hard to cancel an account. I hope they read this since they cannot seem to help me via phone or email.

Medical Guardian is a scam. I paid for this device and when my parent died. They continually charged me. WE CANCELED repeatedly and they continually said, we have to sign a letter that they would send, which they would never send, email ...they know they are scamming people.

Shady business! Almost impossible to cancel services. Had to threaten legal actions, file BBB and CSFB complaints before they would stop monthly billing. MANY BBB complaints about billing, over-billing, and difficulty cancelling. Do not buy from this company!

Trying to cancel service is a joke. I have called at least three times, never received the “cancellation form” that was to be sent to my email as well as my Husbands. Now, I’m on hold for the “resolutions” department. Of course no one is available. Now I’m told someone will call me back within 24-48 hours. Do not sign up with them. You will have a very difficult time trying to cancel, but they are very astute at helping you to sign their contract to begin service.

Horrible customer service. My 95 year old mother refused to wear the bracelet so we sent everything back soon after receiving. Now we're getting charged for the full cost of the device! This is a complete scam.

NO GUARDIAN AT ALL. We ordered a Medical Guardian device from our mom in January of 2022 and paid the device fee of $636.18. Due to our mom’s insurance and social workers recommendation, she was not able to use the Medical Guardian Device and it was returned to the company. Today is April 18,2023 and Medical Guardian has not refunded the original cost AND in January of 2023 charged an annual fee of $539.16. After multiple conversations with Medical Guardian, they informed me that I need to submit a different form to cancel the annual fee. The cancellation form was submitted and a refund of $509.19 was returned, which was $29.97 short of the annual fee. When I contacted Medical Guardian, they said they prorate the annual fee based on the months of use. THE DEVICE WAS NEVER ACTIVATED OR USED AND WAS RETURNED. This is all documented and they DO NOT CARE. They are NO guardian at all.