Dirk H.
Professional and responsive service
The service is responsive and the operators are professional, but the fall detector is so sensitive that it makes it virtually useless.

Medical Guardian’s mission is to provide an affordable and reliable medical alert service to all those who wish to live an independent life, regardless of their limitations. Whether our customers are looking to remain safe in a medical emergency such as seizures, stroke, or heart attack, have limited mobility, are at risk of falling as they age, or are afraid to live alone because of home invasions or fires, Medical Guardian guarantees to be there to protect them.
Medical Guardian (medicalguardian.com) has 1,456 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Showing 199 reviews with 4 stars · Clear filters
Dirk H.
The service is responsive and the operators are professional, but the fall detector is so sensitive that it makes it virtually useless.
Tim M.
Great customer service, direct shipping
Gloria C.
Very helpful people to set up equipment. It made me feel secure.
Jack V.
Wife fell, I was in barn, couldn't hear her screams for help; she had to scoot to door and holler for me. blood all over house! heard scream and rushed to house, then onto to ER. stayed overnight, realized need for quicker response so purchased Medical Guardian.
Diana S.
the two times I have accidently hit the button, I was very satisfied that your reps answered right away. But the unit is too heave to wear around my neck and it does not stay clipped to my belt or anywhere else. I REALLY WOULD LOVE A BRACELET.
Response from Medical GuardianDec 12, 2016
Hi Diana, Thank you for reaching out and for your feedback! Unfortunately, the Premium Guardian does not come with a bracelet option, but if you're looking for another GPS-enabled medical alert system that does come with our bracelet, we'd recommend our Mobile Guardian. Similar to the Premium Guardian, the Mobile Guardian will be able to send help to your exact location in an emergency, but it comes with a lightweight emergency help button that can be worn around the neck or wrist. If you're interested in switching or should you have any other questions or concerns, please contact our Client Services Team at 1-800-313-1191. Thank you, Diana, and we hope you have a great day!
Anita S.
It came in a timely manner and was easy to install and connect. But don't keep sending me emails.
Imogene A R.
Feel good plan at a reasonable price.
Florence C.
I just started using Medical Guardian and I had one interaction. I pressed the button on the thing I have to wear around my neck and a voice came on the voice box. I told the voice that I was calling just to test the system. She was very polite. And that's that.