Medical GuardianReviews of medicalguardian.com

I got this for my friend who lives alone and has Alheimer's early stage. He wore the device for almost three years and then refused to wear it. I called and cancelled the service on November 10, 2023. My credit card company kept paying them regardless of my instructions. Finally, the credit company refunded me three months worth and demanded the money back from Medical Guardian. MG is now harassing me via phone calls and email to pay them. Letters written to headquarters go unanswered. This is definitely dishonest and gouging business practice. The device has been unplugged since November 2023 so they are not owed any money for service.

This company is totally ridiculous. You have to charge the device every other day. What they promote is not what they do. I am a sick woman and they trick you give you two devices.And than want to charge you for the second device. I do not recommend this company very unreliable. I plan on reporting to the BBB as soon as I get the chanch

When I fell down, I was at work so I had other people to help me.

If this is for someone you love do NOT get it. My neighbor who was like my mom got one and told me and another neighbor that we will be her contact for emergency. On February 12 we both received a call from a random area code number, since there are so many scams neither of us answered. A few minutes after the call I received a VM and checked it and ran to her house. She was unresponsive and not breathing, I had to try to call 911 and do chest compressions. A week later she passed away. If the number that called me was labeled medical guardian or a 1800 number I would of answered right away. I would have been to her house in a minute not 5. Than yesterday I received a call regarding her open account even though you were told she passed. I mentioned how it was a random number that called on the day and your company said ya a computer just calls. You failed Pat Green R.I.P

My father died 6 months ago and they are still charging me. Good luck canceling your service despicable company

I would give them less(stars) if that was an option. My mom fell 2x in the last 5 days. The device never activated. I dropped it on purpose, right after her last fall, it did activate , so this device was properly charged. Several weeks ago, the device "necklace" part broke. (it's made of plastic). I called and told them about the break, they told me to send, the broken device back and they would send me a new device. They also reminded me to include the devices invoice, which I did. Since that interaction, I have received at least 5 phone calls and 2 emails asking for the broken device to be sent back. WHICH I HAD DONE Already! When I reminded them, that the device, was in fact sent back, by the end of EVERY call, they ALL(representatives) APOLOGIZE and say "Oh I do see that the device was returned, I'm sorry for the confusion". But today.. I got 2 emails from them saying the same thing . with a huge bill amount saying the device was not returned. I called to cancel my subscription today. I spoke to the NASTIEST REPRESENTATIVE in the world! SHe managed to help but not without giving me her a-- to kiss. MEDICAL GUARDIAN is so bad on every level DONT DO IT!!!. DO NOT "BUY" DO NOT "SUBSCRIBE" OR "ORDER" MEDICALGUARDIAN!! AND I DIDN"T GET MY MONEY BACK AFTER ALL THEY PUT ME AND MOM THROUGH

I would give them less if possible. My mom fell several times and the unit didn't work. She was transported by ambulance for a concussion after one fall. One of the pendants batteries expanded so bad it split the pendant and they made me buy insurance to replace it. After another fall and new pendant not working I canceled and they still billed me over $700 and I have not got a refund. This is my experience with this company and I personally would not recommend doing business with them.

If I could give this company a zero I would. They are taking advantage of people with chronically ill family members. I tried to cancel my device back in July and sent them written notice with all of the account information needed to cancel the account. I also called. All of this was time I didn't have given I had a sick familly member. When I called they said you are all set we will send you the cancellation letter letting you know it's cancelled. I just realized they've kept charging me for the last 6 months! When I called, despite the fact that they had written notice that I wanted to cancel and I was never informed of the steps I needed to take, they refused to refund my money. No amount of explaining moved anyone an inch! They had our money and they weren't going to refund it!