Medical GuardianReviews of medicalguardian.com

Very pleasant when I had a problem with my device. Walked me through the procedure so when (if) it happened again I would be able to correct the issue on my own.

There have been frequent falls in which the alarm has gone off and there has been quick response. However, there were two recent falls where the alarm did NOT go off. Perhaps the kind of fall made the difference in each case. The device is easy to get use to, and it would be highly recommended to anyone in need.

CONTACTED SAME DAY AND PROVIDED A SATISFACTORY RESPONSE to me

My mother in law is using the standard model. Cell phone service is sketchy where she lives Verizon is the only reliable prllvider but is not available with your more advanced models.

My mother of 87 years old has this service. The only time we have used it was when she pushed the button accidentally. They called me when they could not reach her and I asked them to give me just a minute to make sure it was truly an emergency before we called Emergency Services. They offered to stay on the line with me until I could contact her. I would recommend this to anyone a very good service.

My 88 year old mother wishes to remain in her own place despite the fact that we have plenty of room to accommodate her. My siblings and I want to respect her wishes. My decision to purchase a medical alert system was prompted by her falling while at home alone (luckily, there were no serious consequences!). While I'm not convinced this is the best product on the market, it is serving it's purpose, for now. Mom has fallen since we've purchased the service and luckily was able to get up but the fall alert system failed her. Additionally, there have been a few times that while sleeping, the device activated and a call through the base system woke her out of a sound sleep. Needless to say, she was not happy. As soon as time permits, I will be exploring other options.

I don't have an outlet near my bed so I can't charge my phone overnight. I don't feel protected if my unit is in another room because I feel the most tipsy getting out of bed. Any suggestions? If I charge during the day what's the minimum number of hours to charge.

I am very pleased so far with the customer service and what is provided. I set this up for my mother so I am not actually the user of the system. Here are a few items that I hope you would consider; - An adjustable lanyard. My mother is only about 5 ft. tall and likes to wear the device around her neck, the device hangs near her belly button. Due to the location of the device she has accidentally depressed the button several times while bending over the sink and laundry machine. If the lanyard could be tightened after being placed over her head and raised to a mid sternum location I believe several of these accidental activations could be eliminated. - The addition of a vibratory signal upon activation would help my mother to know when the device has been activated. My mother does not hear very well even while wearing hearing aids and very poor when not. I am afraid she will not hear the reply from your staff and First Responders will be dispatched. Because of one accidental activation she no longer wears it to sleep and just keeps it by the bed on the charger. - So far my only complaint involves the accidental activation around 4:30AM where First Responders were dispatched and although it is in her profile that a key in available by the back door in the lock box. None of that was followed, the First Responders pounded on the front door until they woke up a 93 year old lady without her hearing aids. To say she was scared would be an understatement, she was still pretty shaken when my sister, her husband and I showed up shortly after the Responders left.