Medela LLCReviews of medela.com

I’m certain that Medela pumps were designed by people with absolutely no experience of expressing breast milk. I’m surprised that, given that Medela’s key product is breast pumps, their technology is so archaic and is not user-friendly. I could write a long list of issues I’ve had with my Freestyle Flex but the main thing that irritates me every single day is that the touchscreen device (the electronic device) constantly gets knocked by your arm or chest or tummy if you hang it over your shoulder (and there really is no alternative if you are wanting to be mobile while using it). This means that your pump will constantly switch modes or turn off. There is no holster available for the electronic device. Evidently, no one in the design department has ever had to express milk regularly for a young baby (who, with a young baby, has time to sit stagnant multiple times per day to express milk)? The device is bulky and there are lots of component parts, another two reasons I dislike the product. Unfortunately, Medela is one of the best brands on the market so I don’t hold much hope for competitors. Don’t get your hopes up.

Nog geen half jaar de Medela Borstkolf Elektrisch Freestyle Hands-Free in bezit en in gebruik. Nu al de motor kapot, er zat opeens melk in de slangen en omdat deze melk in de motor kwam ging deze kapot. Bellen naar Medela, krijg je als reactie: geen garantie! Mijn vriendin staat op knappen maar moet nu wel eerst 30km heen en 30km terug rijden omdat ze bij de winkel waar deze gekocht is moet zijn. Medela, jullie moeten je schamen dat jullie zo met klanten omgaan! Hoe is dit mogelijk? betaal je dik 300 euro voor. Mensen, wees verstandig, koop een betere kwaliteit kolf. Wij zijn niet de enigen met dit probleem zoals u kunt lezen. Bespaar u de kopzorgen!

Medela maxi swing stopped charging Was told by customer service that it is not for exclusive pumping so i burnt out the motor even though they have referenced a link on their website to say that it is for exclusive pumping. The suggestion was to to buy a new one to resolve the issue!!!

I purchased two Medela breast pumps for my newborn, but both of them failed to work properly within a few months of use. Despite following all the instructions and troubleshooting tips, the pumps simply wouldn't turn on or provide enough suction. I reached out to Medela customer service for help, but was met with terrible service and a lack of concern for my issue. The representatives were unhelpful and dismissive, making me feel like my problem wasn't important to them. To make matters worse, Medela's warranty process was convoluted and time-consuming, requiring multiple calls. Overall, I was extremely disappointed with my experience with Medela breast pumps and their customer service. I would not recommend their products to anyone looking for reliable and effective breast pumps, and I advise others to look elsewhere for a better experience.

Very easy to rent a hospital grade double breast pump at a reasonable rate. Easy to send back when I was finished after around 4 months. I had to swap a faulty pump in the middle of my rental which again was quite simple as a new one was sent immediately, even whilst I was returning the faulty one so I wasn't without a pump for long. Great customer service when I have needed to communicate with them. Would rent again and highly recommend.

Terrible customer service. Do not offer exchanges or cover cost to return items. UPS delivery doesn’t allow you to change delivery options.

Simply no care for new mothers and babies. My medela breast pump stopped working on a Saturday, Medela’s customer service is only M-F. I had to buy a new pump immediately to feed my premature baby and they refused to refund it. Additionally, I had to wait on hold for over an hour to even get through to anyone. They brand themselves as mother friendly, and it’s just not the case. Totally unsympathetic to customers

I have had a similar experience to other reviewers here. I returned my pump unopened within the cooling odd period and they will not refund my money of £49 (the are offering £15 only because the set is unused). I will pursue the matter through citizens advice.