Medela LLCReviews of medela.com

Terrible customer service. Hired a pump when I left hospital with my newborn and was unable to BF. My baby was jaundiced so was relying heavily on being able to express enough milk to clear the jaundice. Pump arrived and was faulty. After myself and my husband trying to reset the pump I reached out to customer service. Nearly two weeks later and 4 emails sent I have received no response. Considering they are meant to be a company who support babies and mothers to feed, the fact that I have had to go with another company and have wasted time and money/increased stress is totally unacceptable. I will continue to wait for a response as I do not want to return it and loose my money.

Poor quality only money loss . Nothing benefit for customer those who buy breast pump manual.

Terrible! My pump stopped working well after only 6 months and minimal use- I had to buy replacement parts 3 times. Reached out to customer service who said they’d replace the parts, they said yes, sent the wrong item. I contacted them 4 times- no reply. Horrible customer service and products that don’t last. Will not buy again, my pump basically doesn’t work now.

Got the Medala motion pumps. Whoever designed these things needs sacking to be honest. First time ever using it - Accidentally left the electric unit attached when pouring the milk out (very easily done after you take the backing off to pour). Only to find after pouring the milk there is a hole which leads directly into the electric pumping unit filling it up with milk all around the electric board. It seems that is the correct pouring hole to use, but unfortunately really is not clear. The top of the unit also looks like it has a pouring feature, which is what I used and worked, but a lot of the milk travelled over the other hole to reach this point which is when it filled up the power source. Not sure how that even got passed off as a sellable idea. To then be selling at premium prices, it should be expected that this sort of thing would never happen, especially so easily. Do not recommend.

Ho comprato il tiralatte medela motion in bra. All'interno ci sono tre misure di flange disponibili. Purtroppo però, solamente all'interno della confezione, nelle istruzioni dell'azienda viene spiegato che per un utilizzo utile del macchinario occorre una misura di coppa più piccola, qualora si dovessero usare le flange più piccole. La coppa non è disponibile nella scatola ma si consiglia di acquistare il pezzo a parte. Però, il pezzo non si trova in vendita. Solo Amazon da l'opzione per la coppa con misura 18 mm, ma disponibile tra giugno e ottobre 2026 (scrivo in aprile 2026). Quindi ho scritto al servizio clienti, il quale mi ha confermato che il pezzo che cercavo non è ancora disponibile alla vendita e che lo sarà - solo indicativamente sottolineano - da maggio. Una spesa totalmente inutile

The most shocking customer service I have ever experienced in all my years. I actually had to throw the book at them for MONTHS, go to Fair Trading and have so many unpleasant, time consuming rants with different reps before they finally reluctantly sent me a PART of the partial refund I was asking for (I was asking for a refund just on the faulty motor, not the parts or accessories - to put it into perspective, I was asking for 59% back on the price I paid). Oh, and did I mention they left me hanging with a broken pump for 2+ months for a ‘solution’, which was an ‘offer’ for me to buy a new motor for $xxx (no I’m not kidding), and then had the audacity to ask me why I went ahead and bought a new motor from a different company in the meantime… ummmmmm maybe because I’m exclusively pumping milk for my baby and I can’t just stop for months, feed her formula and then still have breast milk to pump when you finally decide to offer me a ‘solution’ for a fee over two months later?? I’m wondering how this simple biological fact was overlooked by the company that proudly boasts “science of care”. The pump itself (new freestyle model) is far too expensive to become faulty a couple months into use. When it was working, it wasn’t even anything worth writing home about… the cycle speeds go down as the suction goes up - *eye roll*. Any generic pump can do that, where’s the quality that we’re paying the big, innovative, market leading name brand for? Also super loud and vibrates like crazy, needs to be put onto a piece of cloth so it doesn’t vibrate itself off the table. Did I mention the screen randomly freezes sometimes and you just have to switch it off and on again - and that’s not just with my faulty unit, there are entire forum threads dedicated to discussing this defect. So many better options out there at a much better price point with more customisable settings and real customer support. Medela isn’t even trying anymore.

Same as everyone else. Returned pump but kept being charged regardless. Customer support do not answer phones or emails. Had to tell bank to blacklist company.

Vi har desværre være bød til at købe deres supplemental nursing system. Aka SNS. Hold kæft hvor noget bipde har lavet, den plastik studs flækker hele tiden og den bliver utæt. BabySam siger de ikke kan finde ud af at lave den BS. Folk med lav iq vil kunne det, samt laver man et system som falder af sprøjten, og da man skal skolde det i kogende vand så har man stor risiko at få det ud over sine finger. Tak for bip siger jeg bare.