Medela LLCReviews of medela.com

Le tire-lait électrique de chez Medela fonctionne bien mais plusieurs bémols (en plus du problème de téterelles souligné dans un autre commentaire) : l’écran tactile est vraiment très sensible donc on peut très facilement faire une mauvaise manipulation (de bons vieux boutons auraient été plus pertinents pour des mamans qui font les choses à une main ou glissent la télécommande dans leur poche) ; la connectique tient très mal (le fil se décroche trop facilement de la télécommande, les clips ne tiennent pas solidement dans les trous, etc.) ; les coques qui reçoivent le lait sont très dures à enclencher (malgré des dizaines et des dizaines de tirage). Peut mieux faire… et de loin !!!

Awful customer service Tried to return an item Emailed 4 times & no response No one to speak to on the UK customer service line. Stuck with a product worth £70 AVOID

Terrible customer service. Hired a pump when I left hospital with my newborn and was unable to BF. My baby was jaundiced so was relying heavily on being able to express enough milk to clear the jaundice. Pump arrived and was faulty. After myself and my husband trying to reset the pump I reached out to customer service. Nearly two weeks later and 4 emails sent I have received no response. Considering they are meant to be a company who support babies and mothers to feed, the fact that I have had to go with another company and have wasted time and money/increased stress is totally unacceptable. I will continue to wait for a response as I do not want to return it and loose my money.

My pump just stopped working yesterday i called customer service emailed a copy of my receipt and she was quick to send me an upgraded version i was very appreciative since i was in a panic to pump it arrived today .. Happy with how quick customer service response was

My medela pump gave out on me out of nowhere and I called customer service and was helped by Frank Calomino who was so sweet and so patient with me, he was able to get my replacement order completed with me on the phone. Frank like I said on the phone you have wonderful customer service and I hope you get to see this review! Thank you so much again!

Poor quality only money loss . Nothing benefit for customer those who buy breast pump manual.

Terrible! My pump stopped working well after only 6 months and minimal use- I had to buy replacement parts 3 times. Reached out to customer service who said they’d replace the parts, they said yes, sent the wrong item. I contacted them 4 times- no reply. Horrible customer service and products that don’t last. Will not buy again, my pump basically doesn’t work now.

My pump had a broken piece (my fault). I ordered through insurance but I called Medela and their customer service was amazing! I sent a receipt and they had a new one shipped within 24 hours for free!