MechMaxxReviews of mechmaxx.com

Response from MechMaxxMay 19, 2026

We are very sorry to hear about your experience and understand your frustration. Not receiving timely and complete responses to your questions over that length of time is not acceptable and not the level of communication we provide at MechMaxx. We regret that we missed the opportunity to earn your business and understand why you chose to move forward with another vendor. We want to make this right and would appreciate the opportunity to speak with you directly and learn more about where we fell short. Please contact Will our VP of Sales directly at [email protected] or 646 522 0450 so we can review your experience further. Your feedback is important to us and helps us improve our communication and support moving forward.

Response from MechMaxxMay 26, 2026

We are very sorry to hear about your experience and understand your frustration. Waiting over a month without receiving your order and having difficulty reaching support is not acceptable and not the level of service we aim to provide. We want to make this right. Please contact [email protected] so we can review your order directly and provide a proper update and resolution as quickly as possible. We appreciate you bringing this to our attention and the opportunity to address it.

Response from MechMaxxMay 18, 2026

Thank you for your review. We are glad to hear you were happy with the information provided and that the purchasing process was easy. We understand it can be frustrating to see pricing change shortly after an order is placed, and we also understand wanting clear delivery updates. We hope your tedder rake arrives quickly and performs exactly as expected. If you still need assistance with shipping confirmation or order status, please feel free to contact our team. We appreciate your support and thank you for choosing MechMaxx.

Response from MechMaxxMay 18, 2026

Thank you for the detailed and thoughtful review. We are glad to hear your SFM27T performed so well on your property and helped save a tremendous amount of time and effort. It is great to know the machine lived up to your expectations and handled the terrain the way it was designed to. We also truly appreciate the constructive feedback and setup suggestions you shared. Detailed input like this is extremely valuable both for our team and for other customers considering the machine. Your comments regarding the steering lever size and clutch tension are very helpful, and we will make sure they are passed along to our product team for review. Thank you again for taking the time to share your experience and for recommending MechMaxx to others.

Response from MechMaxxMay 18, 2026

Hi Ronald, thank you for your review. We are glad the process has gone well so far and hope everything performs just as expected once you put it to work. We appreciate your support and thank you for choosing MechMaxx.

Response from MechMaxxMay 18, 2026

Hi James, thank you for the great review. We are glad to hear Matthew was able to help answer all your questions and make the ordering process smooth from start to finish. It is great to know your equipment arrived quickly and as expected. We truly appreciate your support and thank you for choosing MechMaxx.

Response from MechMaxxMay 15, 2026

We are very sorry for the experience you have had with your product and understand your frustration. A new machine that is not functioning properly after this amount of time is unacceptable, especially after the number of emails, photos, and videos you have already provided. We want to make this right and get this resolved properly. Our Vice President of Sales William will personally review your case and work directly with you toward a solution. Please contact [email protected] or 646-522-0450 so we can move this forward as quickly as possible. We sincerely apologize for the experience and appreciate the opportunity to correct it.

Response from MechMaxxMay 14, 2026

Hi Roger, thank you for your feedback. We are glad to hear your double scissor lift is working well overall, though we understand your concern about the operating speed. We are sorry you have not been able to get the guidance you were looking for through email or chat. We would like to help look into this for you. Please contact [email protected] so we can review your setup and see what options may be available. We appreciate your feedback and the opportunity to assist further.