MechanicalKeyboards.comReviews of mechanicalkeyboards.com

I've purchased a number of keyboards from these guys and have generally had a great experience, but with my last purchase FedEx had an issue in their routing and ended up sending it back to them without it even being out for delivery. In response, Mechanical Keyboards wants me to pay for shipping again even though I had absolutely nothing to do with this. I can't believe this counts for customer service in 2021. Will not be buying from or recommending them ever again.

Terrible customer service, haven't gotten a single response to my ticket considering it's been 6 days... Just like the other terrible reviews on here, my package seems to be lost somewhere in UPS.. Invest your money in a keyboard somewhere else!

I ordered my keyboard in early November and it’s tentatively expected to arrive in March. Confidence: low. I was understanding for a month or two but this is ridiculous. Customer service in December pretty much just shrugged and said sorry. No discount offers, no explanation, nothing. Just sorry. Again, I understand with COVID but I paid 130 dollars and it’s been months and how it updates to show it’ll take another month every time I get close to the estimate date makes me think this is a scam and they’ll never actually have it in stock.

Worst customer support I've ever encountered. My keyboard got lost by UPS and they refused to refund me or cooperate with me in any capacity. If you value your money buy your mechanical keyboards from any of the many other sites to choose from. These people will literally rob you

Terrible experience from start to finish, I live in the UK so they charge an extortionate amount to ship it over after declining my card (Which i appreciate is not their fault) then to have a further £35 added on for import tax charged at my door which was not described on their website only in the small print in their FAQ. Don't bother ordering from here just find somewhere else to order your keyboard. I can't say the keyboard arrived in a bad condition because it didn't.

Horrible warranty program. If you need repairs you can’t have a keyboard and you have to go buy a new one for 4-6 weeks. They won’t send you a temporary one or anything. Would never recommend anyone to buy from them, inly buy from the actual brands website.

I purchased the wrong keyboards for my son and had to return it the next day. If you pay attention on their web: there is no return policy, you have to contact customer support, they will request pictures of your item, ask about the mechanical damage or a spill. In my case I had no damage, sent the detailed pictures. First, you pay return shipping on your own, then they deduct their shipping cost and then they will assess the "cleaning fees". You will be lucky if you get some of your money back.They claimed my 1 day old keyboard had a spill (a lie) and needed a cleaning, deducted $33, plus my shipping. Beware.I can only imagine what is like when you have a real issues. Purchase from reputable compnies only.

My son ordered a Ducky keyboard. He did not get the item since this company used USPS. After calling them a few times, they said that the item was indeed delivered although we have not received it from the post office. We demanded either to get their choice of delivery company to refund us or they themselves refund us but they insisted item was delivered and to report to the police. I researched this company with the Better Business Bureau’s website and they are failing with a D rating. Apparently we are not an outlier since they have 7 issues 3 of which involves shipping/delivery issues. We did not choose USPS to deliver, this company did. They need to bear the responsibility if their choice of carrier did not deliver. Do not order from this company if you want to make sure you get what you ordered since we all know sometimes the post office put mail in the wrong mailbox.