MechanicalKeyboards.comReviews of mechanicalkeyboards.com

Horrible customer service. Placed an order, they charged my card and then nothing for 18 days. I call and they say “oh, someone just bought the last one before you, but we could give you a different color” - but they wouldn't pay for overnight shipping to make sure it arrived in time for my sons birthday, even though their system screw-up caused this. I do not recommend these rude people at all.

Pray that if you order from them, you don't get a broken item. If you do, you get the pleasure of paying more money to ship their defective merchandise back to them and then wait a month for them to fix it. Judging by the other replies, they'll point to their "warranty" service process buried in their FAQ. Scummy way to do business. Lesson learned to stick with a more reputable retailer next time.

This company is trash. The keyboards sold to me have all kinds of issues. Their employees are very incompetent, dishonest and rude. Their return policy is absurd. This is the worst company I've dealt with. In addition, 44% of reviews think they are bad, which explains pretty much.

I can't even sign in because "Image verification failed! m"

I pre-ordered a keyboard in late January, and the estimate was for March. Every time the estimated date approaches, they just shift the date by about 20 days. I understand that an estimate is not always accurate, but a consistent pattern of false promises of a relatively close date, which is then shifted when that date comes, is almost certainly deliberate action to placate customers, with no intention whatsoever to be accurate. Since March, they have moved the preorder date more than 8 times, each time about 25 days for 4 months. I emailed them at the start of May, to which they responded "Our best current ETA is Late May. Your order is still on schedule to be filled as soon as we receive the shipment". It is now June, and what do you know, the estimate has been shifted to June 25! They will claim that the burden is on the suppliers, that they have no control over it. Something like this "Unfortunately, pre-order dates are not something we can control, since it is dependant on stock from the manufacturer." But this is a pattern of consistent behaviour, outlined in comments dating back many years. These aren't handmade pieces of art, they are mass produced products from a factory. This is no accident, this is criminal behaviour.

I have seen many reviews like my own explaining how customers have ordered their keyboards as a pre-order and MechanicalKeyboards not actually having any of their products for over half a year. In my case it has been 4 months with no new updates. I have tried contacting them by asking when my shipment would arrive, but they have just replied with the same generic answer about how pre-orders are not up to them. You can even check other reviews down below and they only give the same generic answers. I understand that pre-orders may not be in their controls (as they claim), however I do not think it is very professional for a company like them to sell their merchandise as "pre-orders" when they themselves know nothing about the possible arrival dates. Why make pre-orders when your products couldn't even arrive in half a year? Things like that just seemed very silly to me.

The second request to revise my review again, this time removing any implication of who in particular assisted me. LOL... so revised once again. I have been asked to revised my review, removing the manager name which I did. Seems to be a very small knit operation and customer service department. Anyway, they replied to my review below simply stating their policy. After having received our request, it would have been proper business practice to have offered something back for a future purchase at least. That wasn't offered or extended either. Once again, simply disappointed with their responses, feedback and business saavy. Our 11 year old son chose a particular keyboard. We decided to purchase it based on his and his friends recommendations. We received the item and all was fine until we noticed him using it to find the keyboard was WAY TO SMALL. I admit 30 days had passed until we realized the keyboard would eventually cause his hands/fingers harm and when I reached out to customer service asking for an exception they said I was 35 days out of the return window. I did explain that I wasn't looking for a refund, instead looking to return that to have the amount applied towards a new NORMAL sized keyboard. The Customer Service Manager simply refused referring back to their rules. In a world of unexpected craziness, combined with a the choice of an 11 year old, I would have been gracious of them to have made an exception. When I asked to plead to a superivisor, he said there was no one else to speak with. Be careful what you choose, by the time yoiu get around to realizing it's not the right component, you're stuck with it and this company does not seem to have or extend any type of understanding, cooperation or customer service oriented humility. Not even an offer of a discount towards a future pourchase. Bad business practice.....if they were doctors, HORRIBLE bedside manner. Buyer Beware!

I ordered a keyboard in early-mid December that was a pre-order that was supposed to be in around December 20th. On their Twitter they tweeted they were in around February 15th which is still okay I get these pre-orders can change especially with everything going on the issue is after they posted again on their Twitter that it took them almost a month to ship them out (not even to the point yet) I waited almost 2 weeks and no tracking number I called and they said that mine will be on the next batch in March around the 15-18th (even though when i ordered it, it was the December batch). How is it that bad, literally I would NEVER have bought this if I knew it be 6 months (if not longer at this point) for me to get it, and I just checked their site it's saying a "low Chance will be in by April. HORRIBLE COMPANY THAT LIES AND YOU WILL BE LUCKY TO EVER GET YOUR KEYBOARD.