MechanicalKeyboards.comReviews of mechanicalkeyboards.com

Bought a new mechanical keyboard, custom cable, and some keycaps. Love my new Ducky One III, and my rubberized Ducky keycaps! The custom cable. I got to choose the color of everything including a choice between two different GX connectors in an array of colors. You're probably thinking, "Why is this a 1 star review?" Certain items over a certain dollar amount have a drop down menu before you add it to the cart, where you can choose 1 of a few different options. Little free things to go with what you bought. Nice touch! For both my keyboard and my custom cable I chose "2-3 random keycaps". This was my first Mech, so I was super excited for random keycaps! It took a long time to get my order, but through no fault of MechanicalKeyboards, as I chose Silent Cherry MX switches, which they very visibly display, has longer shipping times because they don't keep those switches in stock. Because of the way it was displayed on their site, it seemed like they just don't carry those switches, but they have keyboards, So I'm thinking (since they offer the option of split shipping), that I could have them send me everything they DO have. I was planning on diving pretty hard into mechs, so I already had a box of 110 Silent Cherry switches. So When I asked them to send me what they have, and even explained WHY I wanted them to send me what they had, instead of informing me that they don't have the keyboard (because it arrives with the switches pre-installed, which I was unaware of), they sent me my rubberized caps and custom cable. I emailed them back, confused, and they then told me how things actually were. Annoying, but whatever. I also sent them a confirmation on what I have received and was still waiting on. Received: Rubberized keycaps set Custom Cable Waiting on: Keyboard Free Keycaps I FINALLY get my keyboard. I put my keycaps on, plug it in with my custom cable, and start setting my RGB. Once I was done playing, I emailed them to tell them I received my keyboard, but no free keycaps. They responded with a short message, something along the lines of, "Sorry for the inconvenience, we credited your account $2." This is probably the most disrespectful thing I have ever encountered as an online consumer. This would be like if you went to a restaurant. You get there, sit down, and the waiter comes by and tells you the dinner specials. You decide you want one of the specials and put in your order. The waiter comes around in a bit with food, but doesn't bring you what he offered, and you asked for, instead of doing any number of acceptable things to try and rectify the situation, he instead pulls out his wallet, throws some money in your face and says, "I forgot." Then less than a week later my custom $65 cable died. Upon further inspection, the heatshrink coated wire that was going into one side of the GX connector wasn't even close to being clamped down by the connector, to the wires were just freely spinning around inside the connector until it came loose. I then had to pay about $15 in shipping, to ship it back to them for repair. I followed all their instructions to a T, and I still didn't get a confirmation that they received it until I asked for one. Which I got about 5 days after they received it. Conclusion: This company has the ability to put a box containing goods, inside another box, put a shipping label on it and ship it. That's about it. Don't expect good customer service, don't expect anything. Expect to get quality goods made by someone else, and sold by them, or better yet, go elsewhere.

Worst online shop ever. I ordered keyboards key caps a year ago and still waiting. I'va wrote a couple of emails in the first 2-3 months and every time the ETA was delayed to the next month. So here we are, over a year and still didnt have receive my order yet. DO NOT BUY from mechanical keyboards. UPDATE………………………………….. They answered me below to say that I can ask a full refund BUT when I did, they told me they cant because the payment processor will not allow them to refund the transaction. I have screenshot of everything if you guys need proof. AGAIN, DO NOT BUY FROM THEM

Terrible return policy, 9% restocking fee and buyer pays for shipping back. This is essentially half my keycap set's value for keycap sets that didn't do as advertise.

I've ordered several keyboards from mechanicalkeyboards.com, $1000+ over a couple of years. The last keyboard I purchased was used - like new. It was the incorrect model (not RGB) and there was no option to add random keycaps to the order. Maybe it was because the model was used, but what a cheap move for such nice keyboards. I reached out shortly after my order to request random key caps, and was told it was not possible. The cable connection on the used - like new keyboard is so sensitive that moving it around my desk causes it to lose function. How used was it? It's unfortunate. Edit: I'll shop elsewhere instead.

Order Date: 05/06/2021 Amount paid for product: $140.30 This business committed to providing me with a high quality keyboard. Firstly, it took 8 months for them to send me the keyboard that I ordered. I was ok with this, as long as I would eventually receive the product. I finally received an e-mail on 01/04/2022 with tracking information saying that it would arrive 01/11/2022. On 01/11/2022, I searched for the package around my building but did not find it. For the next couple of days, I kept a look out for the package. On 01/14/2022, on my way out through the outside gate, I found the package OUTSIDE next to the gate (which connects directly to the street) soaking in the rain and already opened. The contents were completely missing. I attempted to contact MechanicalKeyboards.com and they were ABSOLUTELY NOT helpful at all. I attempted to contact UPS and they told me that because the sender used UPS SurePost, that ONLY THE SENDER could file an investigation. I attempted to contact MechanicalKeyboards.com and let them know that I needed them to help me, and the guy I spoke to was incredibly rude and unhelpful. He said his name was Erin or Aaron (although I'm sure that was a lie) and I asked to speak to his manager. He told me that HE WAS the manager (probably another lie). I am out $140 and have not received anything for my troubles AND have not been helped in a satisfactory way by anyone at all at MechanicalKeyboards.com. Because they have used UPS SurePost, the onus is completely on the sender to open an investigation on the missing package and make sure I am provided with the compensation I am owed on this incident. MechanicalKeyboards.com not only was extremely rude and unhelpful, they have done absolutely nothing about this. At the time of this post, they still have not opened up an investigation or even shown to give a single care about me not getting my keyboard. Do not trust this horrible excuse for a company. Save your money and time, and buy a Logitech keyboard from Amazon. Reply to MechanicalKeyboards.com reply: Yea this is the same cookie cutter response you have given every time. What you seem to fail to understand here is that UPS SurePost left the box in a CLEARLY insecure location. It was left OUTSIDE next to the front gate where it clearly could have easily been stolen (which it was). It is your job to seek a solution and compensation FOR ME since I CANNOT. This is negligence and you SHOULD BE CONCERNED about it.

I placed an order on an "in stock" item August 2020, order arrives today (Jan 2022) to my old address (my bad, but hard to remember something I ordered about a year and a half ago). The current resident puts in a return request without my knowledge. Now I'm expected to pay mechanicalkeyboards.com $9 in restocking fees and $12 for a shipping label I didn't request. So out of this I lose $21 and no keycaps, great experience from everyone involved.

dont buy from this place especially pre-ordered items ordered keyboard on blackfriday and w/o any updates ETA is keep pushing back and i still didnt get my keyboard. when what they gonna tell you is oh sorry pre order item is something that we can not control .... do they even know what ETA is? to me thats not something they can just change for themselves if they are not keeping their promises why do business with them. just dont waste your time and money to this website

Very frustrating company to deal with. Charged my credit card even before the item has been shipped for a pre-order that kept getting pushed back time and time again for months. When asked about the delay, they gave no specific reason nor did they put in the effort to find out why. The restock date estimates for pre-orders are a joke. Had I known it kept delaying not once, not twice, but 6 or 7 times and counting, I never would have ordered. When they wouldn't let me exchange my pre-order for a different color of the same keyboard that was in stock, I had to cancel the order. Upon cancelling order, I was refunded a deficit of 7 dollars CAD, even though the exchange rate had moved in my favor (conversion fees perhaps?). Never shopping here again. Avoid this company, especially if you're an international buyer and the product you're buying is a pre-order.