MechanicalKeyboards.comReviews of mechanicalkeyboards.com

I'm a brand new customer (as well as a new mechanical keyboard enthusiast). My first order came in SO fast, and everything was packaged perfectly. I really love how I can order switches in increments/packs of 10 (but still get a discount for ordering a lot more). That way I can just order a small pack of 10 without committing to a (possibly expensive) entire set of 100+ switches. I am definitely going to order again. Customer for life!

I had a package from MK stolen off of my porch while I was on vacation and within the same day that I communicated this issue to MK's customer support, the issue was remedied and I was able to re-place my order. Customer service is fantastic: quick replies and very skilled at providing satisfaction to their customers.

Had a lot of fun! We figured out about the place from Phoenix Fan Fusion and found some great stuff :) James was very helpful!

Update, 5/9/23: I received a response this morning. They apologized for the shipping mixup and refunded the shipping charges, which was the most reasonable outcome. As mentioned below, I am editing my review. The rep was very understanding about the situation. I’ve bought from mechanicalkeyboards.com several times in the past 4-5 years and this was the first negative experience. Original review: I ordered a keyboard on 5/5. I selected and was charged for overnight shipping. Because of when I placed my order, I knew that it wouldn’t be until 5/9 or 5/10 that it would arrive, according to their own FAQ. However, it was shipped with FedEx’s regular home delivery service, meaning that it won’t arrive until 5/12 by FedEx’s own estimate. When I noticed the discrepancy between what I paid for and the actual service level, I reached out to customer service and never heard anything back. Had I known that their definition of overnight is three days, I wouldn’t have bothered paying extra for the shipping. TBH, I probably wouldn’t have even ordered from this place and instead would have made the 90-minute trip to Micro Center or ordered from a different vendor. In the extremely unlikely event that I get it in the time frame indicated by their own FAQ, I will amend this review accordingly.

I ordered a Cherry MX switch tester along with a Ducky One 3 Aura Black 100%. The order was shipped out first thing Monday morning after I ordered it over the weekend, and aside from UPS creating headaches with their incredibly lackluster tracking, it was an excellent transaction. I reached out to their customer service (5-star service from Cat R.) to make sure all was well, and they did an excellent job at providing prompt, thorough, and professional customer service that left me feeling glad I made my first purchase in the realm of mechanical keyboards through MechanicalKeyboards.com.

Orders can take a long time because of sourcing challenges, but they make a great effort to keep the buyer in the loop and keep expectations realistic. Exceeded my expectations with their support, even throwing in free products when a cancelation was necessary on the initial order. After a long wait I ended up with a great product that was somehow even much better than I had imagined. Could have been an exasperating experience but was a phenomenal one because of their process and product.

I bought 5 10-packs of cherry MX blue switches. Two were the wrong switch type (Kailh blues), so I brought up the issue to customer support and they quickly resolved my issue and sent me replacements. No other electronics website has ever been this fast and with as good customer support and I fully intend to buy more keyboard parts from them in the future. I just wish they had LEDs in stock. 10/10 experience, would definitely recommend this company to a friend.

Decided to order a custom keyboard and after doing some research went with mechanical keyboards. Their website was easy to use and had a lot to choose from. The customer service i received was so fantastic.. They kept me informed through the whole process. EX: any delays in the keys i had ordered, when parts came in, as well as when it was finally done and shipped out to me.