D P.
Du vol
Du vol , publicité mensongère, hors de prix pour une qualité à jeter à la poubelle J'ai acheté des gants à 115 euros qui ne valent même pas 1euros les gants n'était même pas découpé correctement pour y passer ses mains la qualité est horrible , et sous prétexte que c'est un " accessoire " il refuse de me rembourser À fuir absolument !
Response from meanblvd.comJun 5, 2024
Dear Ms. Diane Pivaut, We are very sorry for the unpleasant experience you had while shopping with us. We would like to explain further as follows: 1. We have clear sales policies on our website, stating that accessory products are not subject to our return and refund policy, as outlined in section 2. Original Condition. You can refer to it here: https://meanblvd.com/pages/return-refund-policy. These policies are publicly available and not hidden as you mentioned. 2. We understand that you might not have read through this return policy when purchasing. Therefore, we reached out to assist you in exchanging for a more suitable product. However, we have not received any response from you. We hope you understand that providing excellent customer experiences is our goal. We are not rigid in our policies and we certainly do not engage in any deceptive practices as you have stated. We kindly ask you to reconsider and give us a chance to support you. We also hope you will amend the inaccurate review. Thank you. MEAN BLVD- Customer Service Team