MD GLAMReviews of mdglam.com

Response from MD GLAMSep 22, 2023

Dear Kelly, Thank you so much for your incredibly kind words and for taking the time to share your experience with MD GLAM Luxury Skincare! We are thrilled to hear that you find our products phenomenal and that they have had such a positive impact on your skin! Your wonderful review means the world to us and serves as a testament to the quality and effectiveness of our skincare line. We are committed to providing you with the best in luxury skincare, and we're delighted to have you as part of the MD GLAM family. Here's to more radiant and dewy skin days ahead! Warm regards, Nina The MD GLAM Team

Response from MD GLAMSep 22, 2023

Dear Vanessa, Thank you so much for taking the time to share your positive experience with MD Glam! We're thrilled to hear that you find our website easy to navigate and that your ordering process has been quick and easy. It warms our hearts to know that you love our products. We take great pride in crafting skincare solutions that are not only effective but also enjoyable to use. Your satisfaction is our top priority, and your feedback serves as motivation for us to continue delivering exceptional products and service. If you ever have any questions or need assistance with anything related to MD Glam, please don't hesitate to reach out. We're here to help and ensure your skincare journey is as wonderful as possible. Thank you for always choosing MD Glam by Dr. Cat, and we look forward to continuing to provide you with products that enhance your skincare routine. Here's to healthy, radiant skin! Warm regards, Nina The MD GLAM Team

Response from MD GLAMSep 22, 2023

Dear Bethany, We're delighted to hear that you had a wonderful experience with our customer service team! Providing excellent communication and support is a top priority for us, and it's fantastic to know that our efforts have made a positive impression on you. If you ever have any more questions, need assistance, or want to share more feedback, please feel free to reach out. We're here to ensure your experience with MD GLAM Skincare remains exceptional. Thank you for choosing us, and we look forward to continuing to serve you with the highest level of customer service! Warm regards, Nina The MD GLAM Team

Response from MD GLAMAug 11, 2023

Hi Jennifer, Thank you so much for your raving 5 star review! We are so happy to hear that you love our superb customer service experience. Keep glowing, Team MD GLAM

Response from MD GLAMAug 3, 2023

Hi Andrea, We're thrilled to hear that MD GLAM has become your favorite. We pride ourselves in creating products that are not only effective but also kind to the skin. We're glad to have you in our skincare family for over two years now! Continue to love your skin, and it will love you back. Thank you for being a loyal MD GLAM customer! Best, The MD GLAM Team

Response from MD GLAMJul 26, 2023

Dear Terri, We are truly overjoyed to receive your glowing review. Knowing that our products have helped you achieve a daily spa-like experience right in your own home is immensely gratifying for us. Our team works relentlessly to ensure not only the timely delivery of our products but also to maintain the high quality that you have appreciated. The fact that our products have been able to make your skin feel soft, similar to post-facial sensations, reflects that we are indeed accomplishing what we set out to do. We thank you so much for taking the time to share your positive experience with our products, and for giving us the opportunity to serve you. Your satisfaction is our highest reward! Thank you once again for your kind words. Looking forward to serving you in the future. ❤️ Keep glowing, Team MD GLAM

Response from MD GLAMJul 25, 2023

Dear Stephanie, We sincerely apologize for the difficulties you've experienced with your recent order. It's clear that our service did not meet the high standards we set for ourselves and our customers, and for that, we are truly sorry. We value transparency and believe it's important to keep you informed. Upon checking your account, we found that our customer service team has issued a full refund for your order on July 17th. The refund process usually takes a few days to reflect in your account, depending on your bank's processing times. Regarding your concerns about the lack of response to your emails, we want to assure you that your voice matters to us. We experienced a system delay which unfortunately impacted our response times. This issue has since been rectified and we are now back to our standard prompt responses. We apologize for any inconvenience this delay may have caused you. We are grateful for your patience and understanding throughout this process. Please don't hesitate to reach out if you have any further questions or concerns, and we will be more than happy to assist you. Kind Regards, Team MD GLAM

Response from MD GLAMJul 10, 2023

Greeting Stephanie, We're delighted to hear about your positive experience with our Hyaluronic Acid Night C Complex. It's heartening to know that it's helping with your dry skin and acne scars. We're grateful for your recommendation and look forward to serving your skincare needs in the future. Keep glowing, Team MD GLAM