MD GLAM exists to help customers realize their highest potential through enhanced confidence and personal empowerment through innovative, high-quality products created by the world-renowned plastic surgeon Dr. Cat. We believe in enlightened self-interest by respecting the individual. We believe it’s everyone’s right to pursue beauty, and personal improvement. We are fully dedicated to the customer, and by always seeking superiority and excellence in everything we undertake. We believe in competence – doing a really exceptional job. We simply don’t want to do anything without high quality. We are dedicated to quality and luxury; quality and luxury of products, quality of relationships, quality of communications, and quality of our promises. Quality and luxury in the way we deliver the products we offer.We are committed to the highest standards of ethics and integrity. Every woman deserves to feel beautiful and confident.
MD GLAM (mdglam.com) has 136 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Also known as
mdglam.com
Website
mdglam.com
Category
Cosmetics & Makeup
Listed on Five Star Index
2026
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The company replied to 100% of reviews.
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Most recent review: October 2026.
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I never received my product nor did I receive a response to my email.
Response from MD GLAMSep 3, 2024
Thank you for taking the time to share your feedback. We deeply apologize for the inconvenience this issue has caused. We value your feedback and want to ensure that it's addressed promptly. Our Customer Support Team has already initiated an email communication to discuss the issue and work towards a satisfactory resolution. We'd appreciate it if you could check your inbox for their message. Thank you for your patience, and rest assured that we're dedicated to making things right as soon as possible.
Respectfully,
The MD GLAM Support Team
SA
Shamsedin A.
Do not order from them it’s a scam.
The items arrived almost two months after I ordered them. I bought the package with the set. The items are came almost empty. I have pictures of the day cream. It arrived with almost no product inside. I will never order from them again. It’s a scam.
Response from MD GLAMSep 24, 2023
Dear Shamsedin,
We deeply regret that your recent experience with our Day Moisturizer was less than satisfactory. At MD GLAM, customer satisfaction is of utmost importance to us, and we genuinely apologize for falling short of your expectations. Your feedback is highly regarded, and we truly appreciate your openness in sharing it with us.
Your observation regarding the air gap, particularly in the Day Moisturizer, is valid. However, please be assured that all MD GLAM products are sold by weight, not volume. The variation in appearance between the Day and Night creams arises from differences in formulation and texture. During the shipping and transporting process, these variances can cause slight shifting, which may result in settling over time. While the volume of the Day Moisturizer may appear different or seem "less than expected," the actual quantity of the product remains correct. Therefore, you'll get every ounce of product you deserve.
Nonetheless, we are committed to providing you with the best customer care experience, and we are more than happy to resolve this matter promptly. In fact, one of our team members has already reached out to you to address the issue and work towards a solution as quickly as possible.
Thank you for your kind understanding and for giving us the opportunity to make this right for you. Your satisfaction is our top priority, and we look forward to serving you better in the future.
Very sincerely yours,
The MD GLAM Team
SN
Stephanie N.
I ordered the wrong product by accident…
I ordered the wrong product by accident & there isn't a customer service number to call, only an email. I emailed less than 1 hour after I ordered the product asking for them to cancel my order & they completely ignored my email & sent my product anyway & still continue to ignore my emails
Response from MD GLAMJul 25, 2023
Dear Stephanie,
We sincerely apologize for the difficulties you've experienced with your recent order. It's clear that our service did not meet the high standards we set for ourselves and our customers, and for that, we are truly sorry.
We value transparency and believe it's important to keep you informed. Upon checking your account, we found that our customer service team has issued a full refund for your order on July 17th. The refund process usually takes a few days to reflect in your account, depending on your bank's processing times.
Regarding your concerns about the lack of response to your emails, we want to assure you that your voice matters to us. We experienced a system delay which unfortunately impacted our response times. This issue has since been rectified and we are now back to our standard prompt responses. We apologize for any inconvenience this delay may have caused you.
We are grateful for your patience and understanding throughout this process. Please don't hesitate to reach out if you have any further questions or concerns, and we will be more than happy to assist you.
Kind Regards,
Team MD GLAM
SC
Scott C.
Your website is not clear and concise
Your website is not clear and concise. It is too difficult to maneuver about.
It took me two days and three attempts to place my order finally on the forth try.
Response from MD GLAMApr 10, 2023
Dear Scott,
I would like to express my sincere gratitude for taking the time to provide us with your valuable feedback. I understand that navigating our website has been challenging for you, and I sincerely apologize for any inconvenience caused.
Please know that we genuinely care about your concern and are committed to ensuring that every aspect of our website is user-friendly and easy to navigate. To address your issue promptly and effectively, I kindly request that you email me directly with more specific details about the difficulties you have encountered. My email is ceo at mdglam.com. Rest assured that we will take immediate action to resolve any issues and improve your experience on our website.
Thank you again for bringing this matter to our attention. We appreciate your patience and understanding as we work to make our website more user-friendly and efficient for all our customers.
Best regards,
Binais Begovic, CEO
