MD GLAMReviews of mdglam.com

Response from MD GLAMJan 21, 2026

Dear Elizabeth, Thank you so much for sharing your experience and for the kind words about the results you’re seeing, and we’re so happy to hear your skin feels soft and refreshed. We’re truly sorry for the inconvenience you experienced with the product dispensing and understand how frustrating that can be. This is not the experience we want for our customers. A member of our team will be reaching out to you directly to assist further. We appreciate you bringing this to our attention. Respectfully, Team MD GLAM

Response from MD GLAMMay 30, 2025

Dear Rebeca, Thank you for sharing your experience with our Hyaluronic Acid Night C-Complex Cream. We're truly sorry to hear that it didn’t meet your expectations. While this formula is carefully developed to deliver intense hydration and support skin renewal, some individuals may experience a temporary purging period as the skin adjusts, especially when introducing new active ingredients. That said, your satisfaction is incredibly important to us. A member of our team will be reaching out to you shortly to learn more and help find a resolution that works for you. Thank you for giving MD GLAM a try, we truly appreciate your feedback. Best, The MD GLAM Team

Response from MD GLAMMar 14, 2024

Dear Tracy, Thank you for taking the time to share your feedback with us. It's disheartening to hear that after patiently awaiting the availability of our product, you were met with unexpected customs fees upon delivery. Please accept our deepest apologies for the inconvenience you've experienced. We understand that each country operates under its own distinct set of importation regulations, which can lead to variations in customs procedures. While we've maintained consistent shipments to your location in recent months, we recognize that occasional fluctuations in restrictions can occur. Sometimes, products may even be subject to return, while other times, as in your case, unforeseen duties and taxes are imposed. We value your loyalty and want to make things right for you, Tracy. To address your concern, one of our dedicated Customer Care Executives has already reached out to you. They are committed to working closely with you to find the best possible solutions and resolve the matter promptly. Once again, thank you for your feedback and for choosing MD Glam. We're committed to continually improving our service to better serve you and all our valued customers. Yours truly, The MD GLAM Support Team

Response from MD GLAMSep 28, 2023

Dear Jen, Thank you for your review and for being one of our most valued customers. We appreciate your feedback and understand your concerns about the recent change in the thickness and consistency of our Hyaluronic Acid Night-C Complex. Rest assured, the quality of our product has not changed. Dr. Cat has confirmed that she has maintained the same molecular weight, which is what sets our hyaluronic cream apart and makes it better than most. However, it's important to note that our product is freshly crafted in our laboratory, and it typically takes about 2-3 months for it to fully settle and reach its optimal state. During this settling period, you may notice some variations in texture. We truly value your trust in our brand, and we're committed to providing you with the highest quality skincare products. If you have any further concerns or questions, please don't hesitate to reach out to our customer support team at [email protected]. Your satisfaction is our top priority, and we appreciate your patience as we work to ensure you continue to receive the best possible product. Thank you for being a part of our skincare journey! Warm regards, The MD GLAM Team

Response from MD GLAMFeb 14, 2023

Dear Steph, Thank you for taking the time to share your feedback. We are dedicated to providing a seamless shopping and checkout experience. However, this does not mean that we will not take action regarding your concern. Improvements to our account sign in process are validated by the experiences we gather from our valued customers, like you. Please contact us at [email protected]; we'd love to make your MD GLAM experience better.