Mercedes-Benz USAReviews of mbusa.com

I took my 2024 E-450 to Mercedes-Benz of Nashville for service, and the next morning I discovered the right mirror housing was broken. There were no scratches or accident damage — it clearly happened while the car was in their care. The dealership flat-out denied responsibility and told me to go through my insurance. After weeks of chasing MBUSA, they finally called back and insulted me with a token 20% discount instead of fixing what their dealer broke. This is disgraceful, dishonest, and absolutely not what anyone expects from a so-called “luxury brand.” Both the dealership and Mercedes-Benz USA have shown zero accountability and zero respect for their customers.

MB USA customer service is lacking. They never return phone call or emails. We were asking them to extend the warranty to 150,000 miles on a 2022 E350 that suffered a blown cylinder head at 32,000 miles. We were informed that most likely it will fail again in about 20 to 30 thousand miles. It is a fault cylinder head on the M260 engine that is well documented by MB. Horrible company and will never trust their vehicles.

Since May 28, 2025, I have submitted complaints and reached out to: The General Manager at Mercedes-Benz Fort Washington Mercedes-Benz Financial Services (MBFS) Mercedes-Benz USA Sedgwick Automotive Claims (Brittany Mitchell) The National Highway Traffic Safety Administration (NHTSA) (Complaint ID: 11665555) The Better Business Bureau (BBB) The Consumer Financial Protection Bureau (CFPB) To date, MBUSA continues to demand that I pay $12,873.52 in negative equity from a prior vehicle that was surrender due to mechanical failure and additional charges for Prepaid Maintenance and 4N1 Assurance Protection related to a vehicle that was replaced due to serious mechanical defects—and whose replacement also failed repeatedly, including dangerous stalling incidents. This is deeply unfair and, I believe, unlawful under Pennsylvania's Lemon Law.

I am writing to express my growing concern and frustration regarding multiple recurring issues with my 2024 Mercedes-Benz GLC300, which I purchased new. The vehicle currently has only 9,882 miles, yet it has experienced several troubling problems that are completely unacceptable for a vehicle of this age and mileage. The first issue began with the power side mirrors, which do not automatically fold in when the car is locked. The dealership initially suggested it might be a software problem and claimed to have performed an update, but the issue still persists. Next, the windshield wipers began activating on their own for no apparent reason and would not shut off—even after turning off the car. The dealer replaced the wiper motor, yet just today the same issue happened again. On top of that, the car would not start, the wipers kept running, and multiple warning lights appeared on the dashboard, including the "Check Engine" light. This kind of behavior is alarming, especially from a brand like Mercedes-Benz. A vehicle with fewer than 10,000 miles should not be experiencing repeated electrical and software malfunctions.

On April 17, 2025, we contacted the Mercedes-Benz dealership via email to request reimbursement for towing services. Week later we are still waiting for the reimbursement. We have already submitted the relevant documentation, including a video, credit card receipt, and photos. Our vehicle is covered under an extended MB warranty. On April 5, 2025, at 601 N Federal Hwy, Hallandale Beach, FL 33009, our car began emitting white smoke from under the hood. We contacted Mercedes-Benz towing services, who then transferred us to a roadside assistance company. This company subsequently towed our vehicle to the Mercedes-Benz of Ft. Lauderdale dealership. The plastic coolant lines and other issues with the car were repaired within four days. We asked for a loaner car however the dealership did not offer one.

We regret to add a negative review. However, we have no choice but to voice our concerns. The company's U.S. payment processing system is terrible. Sadly, a company with such a broad international reach is beset with myriad problems. Its financial services function is woefully wobbly. A useless so-called CHAT LINE consists of auto responses only. Among other practices, callers to Mercedes Financial Services face intolerably long holds. When finally connected, its live personnel are often poorly trained, bordering on flippant. The collections arm repeatedly harasses customers by phone erroneously claiming payments routinely sent by banks have not been received. The products from MBZ are excellent. Too bad MBZ U.S.A. Financial Services is so horrid.

I bought a new 2024 GLE450. After the vehicle was delivered to me, I heard a very annoying noise from the back every time I slowed down to stop. Mercedes service said it was from the rear camera cover opening and closing. This was not disclosed to me. I contacted Mercedes Benz USA and they refused to do anything about this manufacturing defect. I have bought 5 Mercedes in the past. I will NEVER buy another one. Worst customer service ever!

Mercedes Benz has -- without exaggeration -- the worst customer support I've experienced. I'd rather call a healthcare company or the IRS, honestly. My issue was this: the window failed on a brand new Sprinter van. This is not normal. I've owned many cars and never had one that had a failed window. I did not take it to a dealer to get fixed because it was 5 degrees out and snowing and to tow a vehicle in that weather is patently insane. The nearest dealer is 4.5 hours from my house as well. I got the window fixed near my home and asked to be compensated. Over the last 4 months, I called at least 20 times and sent at least 10 emails. I received one "call back," which I put in quotes because my phone registered no such call. I received one "email," which I put in quotes because it said nothing, meant nothing, and did no more than indicate that a call was attempted. In my ceaseless calling, I've only heard that "the case is not yet sorted," which still helps in no way. No one will return any kind of call or email. It's absurd. Oh, and get this -- this serpentine belt failed on this sprinter when it had just 500 miles on it. This is its second major issue before 3000 miles. THE WORST.