Mercedes-Benz USAReviews of mbusa.com

I would strongly discourage anyone from purchasing a new GLE 350 or any Mercedes for that matter. I bought a new GLE 350 last year and have just over 12000 miles and the rear tires are basically worn out. I took the vehicle into service to check alignment etc and was told this is "totally normal, unfortunately" for the GLE 350 and that I will have to put new tires on my vehicle about every 14 months. If you are someone who does not mind spending a guaranteed extra $1500 a year on vehicle maintenance vs every other vehicle sold, then the 350 GLE is for you. I personally am going to take a bath on a trade in and would like others to know what all salesmen should be fully disclosing before selling this vehicle. Called Customer Service USA and they said they don't get involved with their vehicle's issues and that it is up to the dealership.

By far the worst customer service department ever. I ordered a center console bezel specifying a specific finish. Proved VIN 3 times and they sent the incorrect color. Multiple phone calls and emails- zero response. Do not buy from them.

Mercedes Benz USA allow their independent dealer Mercedes Benz of Huntsville to discriminate and neglect their clients vehicle. Mercedes Benz USA enable the discrimination and neglect

Le doy una estrella porque no hay posibilidad de dar menos 100 Es la peor experiencia de mi vida De ser un sueño hecho realidad a pasado a ser una pesadilla de la cual no se cuando despertar Son la peor versión de maltrato y desinformación del mundo Tengo pruebas no hablo por hablar Lo mismo el servicio de garantía que el servicio al cliente son lo peor que hay No recomiendo a nadie comprar un Mercedes en EUA

I am sharing my experience with Mercedes-Benz USA and Mercedes-Benz Financial Services regarding a leased 2023 EQB300 that has had ongoing and unresolved safety issues. I leased this vehicle in December 2023. By September 2024, serious problems began — the instrument cluster (speedometer/navigation) would randomly go completely black while driving. Not a minor glitch, but a full blackout while on the road. In November 2024, I received a “Coolant Too Hot – Stop Vehicle” warning related to the high-voltage system. Since then, there have been multiple repair attempts: Numerous service visits Repeated “no issue found” responses Full dashboard removal to replace wiring Replacement of major components, including the MBUX system (January 2026) Multiple software resets and updates Despite all of this, the issue continues. In March 2026, I was informed there is currently no fix available, and that a potential solution may come in a future software update. In April 2026, I spent hours at the dealership trying to resolve the situation. A replacement vehicle was discussed, I even contacted my insurance to add the new car, and my Mercedes app was updated — only to be told afterward that the lease could not be canceled. At the same time, Mercedes-Benz Financial Services formally stated that I must continue making my ~$800/month payments regardless of the condition of the vehicle. The lease terms explicitly state that payments must continue “even if the vehicle is stolen, destroyed, or does not satisfactorily perform.” In other words, I am expected to keep paying for this car even if it is unsafe or unusable. Additionally, every time I was given a loaner vehicle, I was required to drop everything and return it immediately upon request or risk being charged approximately $150 per day. To make matters worse: The vehicle is associated with a high-voltage battery recall Charging is restricted and cannot safely be done at home I have a minor daughter who relies on this vehicle daily This has been an extremely stressful experience. I feel like I am being forced to drive a vehicle with known safety issues while continuing to pay full price for it. I expected a brand like Mercedes-Benz to stand behind its product and prioritize customer safety and resolution. Unfortunately, that has not been my experience. I hope this helps other consumers make an informed decision.

I purchased my first Mercedes, a GLE 450e, last year with high expectations based on Mercedes-Benz’s reputation for luxury, reliability, and first-class customer service. Regrettably, my experience so far has turned into a complete nightmare!! After a hit-and-run accident last month, I tried to retrieve collision photos using the Guard 360—a security feature listed in the standard package on my buildsheet. However, the photos were not available at all. For the next month and a half, I had multiple calls with the sales manager at Beaverton and multiple customer service persons with Mercedes digital and customer service. I even made two trips to Mercedes dealer at Eugene and Beaverton Oregon. Despite repeated promises by the sales manager that my car was equipped with Guard 360, nobody was able to figure out why it was not functioning. A week ago, a customer service agent finally informed me that my car was not equipped with Guard 360. This is a fraud!! I was sold a product without an important and standard security feature. Now both the Beaverton Dealership and Mercedes Customer Service remain silent without even an apology! Are they expecting me to remain silent? Absolutely NOT— I am prepared to assert and defend my consumer rights fully and pursue all available legal remedies!! If you are thinking about purchasing a Mercedes, think twice after reading my experience. If you already own a recent Mercedes model, make sure to certify that your car has all the features listed on your buildsheet—apparently Mercedes no longer guarantees this!!

Best service ever.

I traded in a functional 2020 GLC 300 for a 2023 on May 25, 2023 and on June 2, 2023 was the beginning of a nightmare. I reside in Arkansas and the one dealership in my area had no 2023 models so I drove to Memphis Tennessee to fulfill my desire. I have been stranded seven times due to a 12 V battery electrical system malfunction (starting 6/2/2023 at the revenue office). The dealership in Arkansas has been unable to repair (>14 service repairs) and the vehicle has not been reliable or safe enough to get back to Memphis, Tennessee. I contacted MB USA after the second time I was stranded back in 2023 and as of February 27, 2026 MBUSA has not taken the vehicle back and I am currently over $10,000 in enterprise Rent-A-Car debt. This is the fourth Mercedes that I have either leased or financed over the course of 11 years. Ridiculous!