Mercedes-Benz USAReviews of mbusa.com

I have a 2018 S450 formatic, and they cut my embrace from me. And I am p***** off and don't know if I am going to buy another mercedes after having them screw so many people over

This review is directed at Mercedes-Benz USA (MBUSA) and how my Lemon Law case and long-term vehicle failures have been handled. My 2024 Mercedes-Benz GLB has suffered from persistent electronic, ignition, and power-distribution failures for over one year. These issues began early in ownership and have continued despite numerous visits to authorized Mercedes-Benz dealerships, all for the same underlying defect family. Problems have included software failures, ignition malfunctions, inability to start, loss of vehicle operability, and intermittent total shutdowns. Over the course of the first year alone, the vehicle has been out of service for more than 40 cumulative days. It has been repeatedly returned to the dealership for the same issues, with no permanent resolution. Only in the last month short, the vehicle was declared “repaired” twice, with the dealership billing MBUSA both times. The second “repair” failed the very next day, reinforcing that the defect was never actually resolved. On January 3rd, after months of ongoing issues, the vehicle became completely inoperable at my residence. It would not unlock, start, or respond to power. Two separate roadside assistance companies dispatched by MBUSA were unable to move the vehicle, and it had to be removed using a dolly as a dead vehicle. This incident was documented by third parties and was not an isolated event—it was the culmination of a year of recurring failures. Despite all of this—over a year of documented issues, repeated repair attempts, and extended out-of-service time—MBUSA later denied my buyback request, stating that the vehicle was “operating as designed” and that the dealership “could not replicate the issue.” This position directly contradicts: • The condition of the vehicle at pickup • Roadside assistance findings • Service advisor confirmations • The documented repair history spanning over a year Transportation support was also mishandled. My family was left without a vehicle for days, while lease payments and full insurance continued uninterrupted. Loaner or rental assistance was initially denied, and I was told I would need to pay for a rental myself. Only after escalation was limited assistance offered. Most concerning was an “alternative resolution” proposed by an MBUSA executive representative named ANDREA, which suggested that I: • Trade or sell the defective vehicle at a loss of approximately $20,000, and • Apply a $7,000 incentive toward another Mercedes-Benz This was not a repurchase or a statutory remedy. It was a sales pitch that shifted the financial burden of a defective vehicle onto the consumer, which I declined. Throughout this process, MBUSA relied heavily on dealership statements that conflicted with documented facts, while dismissing a full year of recurring failures, repeated repair attempts, and substantial consumer harm. The result was delay, denial, and escalation, rather than accountability. I expected Mercedes-Benz USA to stand behind its product and its customers. Instead, I experienced inconsistent communication, denial of responsibility, and a refusal to meaningfully resolve a vehicle that clearly failed to meet reliability expectations over an extended period of time. After exhausting every reasonable attempt to resolve this matter directly, we now have no option but to pursue legal action.

Worst customer service service I have ever experienced. Trying to solve my safety issue with leaking fuel line, and got hung up three times. Very disappointing in Mercedes Benz as a whole.

Dealing with a Mercedes-Benz dealership in Parkersburg West Virginia. I took my 2005 E320 4matic them for the 25-year warranty on the SBC brake unit. It would not start because the system will not allow the engine to turn over unless it is functioning properly after Towing it to the dealership for that SVC and a no start after 10 minutes they refuse to work on it. Stating it's a piece of junk Mercedes are worth it they don't work on stuff over 10 years because they don't know how they can't get parts blah blah blah blah blah. After getting the car back to my home it would not start because of a $0.10 fuse for the starter relay. The anti-lock brake light is on in the dash and when hooking up my icarsoft mb2 scanner that will deactivate the SBC to bleed the brakes and reactivate it it it was showing codes for the SBC Hydro unit which is still under warranty and should be replaced but for some reason they will not touch the car and also it has a restriction on it which after researching means that it's out of the factory warranty like duh. The manager for that part of the dealership says the work on any older vehicles but not that one. It's a joke I would say everybody needs to get rid of their Mercedes-Benz and buy BMWs if they're going to treat their customers like crap

I am extremely disappointed with Mercedes-Benz and their lack of accountability regarding a serious design flaw on the 2025 C 300. The vehicle was designed with the radiator completely exposed, leaving it vulnerable to even the smallest road debris. In my case, a tiny rock hit the radiator—not even enough to puncture it—and still caused over $3,000 in damage, and the car has less than 3,000 miles. Mercedes-Benz already knows about this issue, yet they still refuse to help or take any responsibility. Instead, they expect owners to absorb the cost of a problem caused by their own poor engineering and design choices. It is unacceptable that a luxury brand would ignore a known defect and leave customers unprotected from expensive repairs. Very poor customer service and extremely disappointing for a brand that claims to deliver quality and reliability.

I purchased a Mercedes-Benz Certified Pre-Owned (CPO) vehicle which supposedly came with a CPO warranty. They refused to honor the terms of the warranty, even though their own website specifically stated that this repair should be covered. Once I proved to a representative named Aquelin that their own website specifically states that this repair is a covered service under a CPO warranty, the local dealer apparently "tried" to fix it and determined it to be "unfixable," Mercedes-Benz USA offered me a VERY small amount of compensation and refused to budge. I would never buy another Mercedes-Benz vehicle.

I dont recommend any person to buy Mercedes benz, I lost my car 55K with manufacture problem. And they are not fixing this problem, this message to all dont buy this brand . Bad service Bad costumer service Bad to fix problems

URGENT SAFETY CONCERN for 2022 SL 55. Car is plagued with numerous serious factory defects. Chips, safety recalls, software updates. Air conditioning . Engine misfires on the interstate and major roads and shuts down. It is a safety risk and I have lost all trust and reliability with MB Corporate. I have received no meaningful support or resolution from MB Corporate despite the safety risks I have lost confidence in this vehicle. I am genuinely afraid to drive the car fearing it could lead to a fatal accident. I have six months left on my lease and Corporate will not take it back so I can move forward. Corporate needs to do the right and completely terminate my lease. They know the 2022 SL are having many problems. Mercedes Benz Corporate needs to do the right thing by taking this defective car back and show loyal customers that safety and integrity still matter. I have been victimized enough.