Mercedes-Benz USAReviews of mbusa.com

⭐ ZERO STARS — MERCEDES-BENZ HAS BEEN A COMPLETE DISAPPOINTMENT! Mercedes-Benz has seriously disappointed me. I purchased a 2023 Mercedes-Benz EQE 350+ just three weeks ago, with only 19,000 miles, and it has already become a nightmare. Sometimes the cameras stop working, brake warnings keep appearing even after the dealership checked the brakes and said everything was fine, and now I am receiving coolant warnings. Seriously, what kind of quality control is this? The cameras sometimes stop working after driving in the rain, and then they randomly start working again after restarting the vehicle. The dealership even replaced the windshield wipers, but I am still questioning the overall quality of this vehicle. Either these cars have serious reliability problems, or something is fundamentally wrong with their design and electronic systems. This is my THIRD Mercedes-Benz, and honestly, I regret spending my hard-earned money on this brand. My previous GLS 450 was another expensive headache, with excessive maintenance costs and constant frustration. For a company charging luxury prices, this level of reliability is absolutely unacceptable. LET’S TALK ABOUT ELECTRIC VEHICLES — MY BIGGEST REGRET! People constantly promote electric vehicles by claiming that you will save money on fuel. In my personal experience, those savings are not nearly as impressive as people make them sound. Public charging can be expensive, and depending on where you charge, the cost can approach what you would spend on gasoline. Once you consider charging time, limited driving range, and the inconvenience of finding affordable chargers, the supposed savings may not be worth it. My EQE 350+ gives me approximately 280 miles of range under my driving conditions. For the price of this vehicle, that is disappointing. You pay a premium price and still have to plan your driving around charging, worry about the remaining battery range, and deal with expensive public charging stations. MY PERSONAL ADVICE: THINK VERY CAREFULLY BEFORE BUYING AN ELECTRIC VEHICLE FROM ANY MANUFACTURER. Based on my experience, I cannot recommend electric vehicles to people who prioritize reliability, convenience, and peace of mind. Modern electric vehicles rely heavily on electronic systems, sensors, cameras, and software. When something goes wrong, even a seemingly small issue can become a frustrating experience. My own car has already given me multiple warnings and electronic problems after just three weeks of ownership. I am not saying every electric vehicle will have problems, but my experience has been so disappointing that I personally would not recommend buying an electric vehicle from any company. AND THE DEALERSHIP’S CUSTOMER SERVICE MAKES EVERYTHING WORSE! I was told that I might have to wait TWO WEEKS just for diagnostics. Two weeks just to diagnose the problems? Am I supposed to go without a vehicle for two weeks while your service department figures out what is wrong? This is ridiculous for a luxury brand. I purchased this car expecting a comfortable, quiet, stress-free driving experience. Instead, I am dealing with constant warning messages, camera malfunctions, dealership visits, charging concerns, and uncertainty about what will go wrong next. Mercedes-Benz needs to stop selling customers an image of luxury and start delivering the reliability customers deserve. A vehicle with only 19,000 miles should not leave its owner constantly worrying about warning messages and potential problems. MY FINAL VERDICT: I REGRET THIS PURCHASE. After owning three Mercedes-Benz vehicles, my personal experience has been deeply disappointing. The maintenance expenses of my previous vehicle and the problems with my current electric vehicle have seriously damaged my confidence in this brand. And as for electric vehicles in general, I would tell anyone considering one to calculate the REAL charging costs, consider the actual driving range, understand the potential inconvenience, and carefully weigh reliability concerns before spending their money. DO NOT BUY AN ELECTRIC VEHICLE JUST BECAUSE SOMEONE PROMISES YOU WILL SAVE MONEY. DO YOUR HOMEWORK FIRST! Charging costs, driving habits, and local electricity prices make a big difference, and the savings are not guaranteed. I wanted a reliable car that would make my life easier. Instead, I feel like I bought myself another expensive headache. Mercedes-Benz, you have lost my confidence as a customer. I expected luxury, reliability, and excellent service. Instead, I got frustration, unexpected problems, and disappointment. NEVER AGAIN!

I just got a GLC300 (2026). Love driving the car. The entertainment system is nuts though. You cannot scroll through your SXM favorites from the steering wheel. There also isn't a direct way to get to your stations without pressing multiple buttons on the large entertainment screen making it very unsafe. As I drive long distances frequently this is a deal breaker for me. I will get though the 2 year lease and then I'm out. Additionally, the sales staff where I bought the car did not know how to work the system and therefore never demonstrated it.

I have been a loyal Mercedes-Benz customer for decades. My first Mercedes was a 1981 500 SL, and I have owned a total of five Mercedes-Benz vehicles. After this experience, I am seriously questioning that loyalty. On July 28, 2026, my wife and I were traveling to Florida to close on our new home when my 2016 Mercedes-Benz Sprinter with only 53,026 miles suddenly broke down on the highway. There were NO warning lights, NO warning messages, and NO symptoms beforehand. The sudden engine failure put my wife, my family, and me in a potentially dangerous situation on the highway. The Mercedes-Benz dealership diagnosed catastrophic engine damage involving cylinder #2, including a burnt valve and damage to the top of the piston. The failure was investigated using a borescope, compression testing, and a smoke test. I was also told it was highly likely the #2 fuel injector had mechanically failed. The repair estimate is $26,465.19. My Sprinter was well maintained through Mercedes-Benz dealerships since the day I purchased it. Two Mercedes-Benz dealerships advised me to contact Customer Care and told me they had never seen this type of failure on this model. What is most disturbing is what happened next. Neither the advisor nor the Customer Care team contacted the dealership to investigate the failure. No meaningful investigation was conducted into WHY this engine failed. No one contacted the Fayetteville Mercedes-Benz dealership to obtain additional information. Yet Mercedes-Benz still made a decision denying goodwill assistance. My first case was closed. A second case was opened and then returned to the same worker, Kennedy. After all of this, I finally received a call from a new representative, Mr. Christopher. I was told Mercedes-Benz could not help because of the vehicle's year and mileage. I find it extremely insulting that Mercedes-Benz considers a well-maintained 2016 Sprinter with 53,026 miles “high mileage” when the vehicle has suffered a catastrophic engine failure and the repair is $26,465.19. I even offered to pay the labor if Mercedes-Benz would help with the major repair. Instead, I was offered $1,000 toward a future Mercedes-Benz purchase. After everything I have invested in this brand, that offer felt less like customer care and more like: “Your problem, not ours.” That is exactly how this entire experience has made me feel. No concern about why the vehicle failed. No meaningful investigation. No contact with the dealership. No explanation as to why Fayetteville Mercedes-Benz was not contacted. No effort to understand what happened to the engine. And ultimately, no meaningful assistance. This is not simply about money. It is about safety, accountability, communication, and how Mercedes-Benz treats a customer who has been loyal for decades. I am deeply saddened and extremely disappointed. Because of this experience, I have now put my SL up for sale. After decades of loyalty, I never thought I would say this: If anyone wants a “dying star,” mine is officially for sale. All stars eventually die. But this one didn't simply fade away — it has completely flamed out and gone into the ocean. The Mercedes-Benz three-pointed star used to represent something meaningful to me. After this experience, it represents a brand I no longer recognize. Five Mercedes-Benz vehicles. Decades of loyalty. And when I needed Mercedes-Benz to stand behind me, the message I received was essentially: “Your problem, not ours.” That is not the Mercedes-Benz I believed in. I am NOT satisfied with how Mercedes-Benz handled this matter. I expected better from a company I have trusted for decades.

I brought my vehicle to get service on my light bulbs on the left side. And for some reason, I'm guessing the mechanic. Whoever was sitting in the backseat put the window down and broke it and Mercedes Benz refused to pay for it Why was someone in the backseat playing with the windows? I don't understand why wasn't my vehicle return back to me in the same condition that I dropped it off in. I don't understand. I hate Mercedes. This is my second incident with Mercedes. That was not corrected or done properly I will be praying that lightning strike!!!

Very bad experience in Leith MB of Cary. Also could not connect with the Customer Care Center to lodge my complaint - as no such option exists. If this site does not respond then I will have to contact the Stuttgart Germany HQ - and I will do that.

Worst customer service I have ever received from any company, period. I had a repeat issue with the single sliding door in my Sprinter van that I fixed out of pocket for $1000 at the dealership. MB USA refused any help whatsoever on this repeat issue that was supposed to be under warranty due to previous work done on the door. Being denied good will is one thing and I can accept it, but some of the representative were extremely rude (and/or drunk or high for one of them). The worst offender was the "executive" who finally called me back to close the case and who said her piece, did not listen to anything I had to say and ended up hanging up on me. This experience turned me off of the brand and I won't be setting foot in a dealership anytime soon.

Poor design. I typed in oil filter (also tried engine oil filter and i got 320 different parts/results. this site must be design by somebody that does not use it themselves.

Dealer GM says the electronic components are multiple manufacturers and do t talk. Why it took a month to go through GLE580 2026 new issues right after purchase. Still known that memory does not hold seat and steering comfort settings. Wish I knew that prior to purchase. What else is wrong not working behind the scenes