Mercedes-Benz US International is a Mercedes-Benz automobile manufacturing plant near Vance, Alabama.
Mercedes-Benz USA (mbusa.com) has 111 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Showing 8 reviews with 5 stars · Clear filters
WineCountryElkHunter
By far the worst customer service department ever. I ordered a center console bezel specifying a specific finish. Proved VIN 3 times and they sent the incorrect color. Multiple phone calls and emails- zero response. Do not buy from them.
Justine G.
Best service ever.
LZ B.
This review is for a customer care rep from South Florida named Zitavia. I reside in PA and had to travel to Africa for 3months. Upon returning I could not log into my mercedes me app. Zitavia went above and beyond to ensure I got access. She contacted the local dealer to change my email, and got set up. She had to call me back twice to follow up. That was the best customer care service I got. She deserves to be a manager so she can train others.
James S.
I grade my Service Advisor with an A+. But on the way back from spending $547+ on a B4 service my wife and I could have been fatally injured or worse because of my tires not properly check. The inner tire ruptured causing loss of air down to 0. Buy the grace of RHE ALMIGHTY we made to a tire repair center where we had to purchase a mismatch tire for $264.90 to just get home. I have pictures of the faulty tire where no puncture or hole so no blowout. Just an oversight on inspection that should have been defected. I want full and complete restitution. This is my fifth MB. Vehicle has only 17000+ miles. James M Simon MB Shreveport, La.
Rein K.
Mercedes fixed the sensors in the rear bumper of my Sprinter CamperVan in no time. Am really appreciative of their team in Farmington UT. Donald the service manager did a fantastic job keeping me updated getting the side mirrors working again. Rein from Pocatello ID.
Peter F.
At WI Simonson service, with Tim Hernandez, and all the staff, I had a great experience servicing my vehicle. There was a high level of professionalism from the start to finish. Everyone was courteous and efficient providing me with all the information I needed to make the best decisions in my best interest.
Jan D.
Very clean and pleasant. Friendly staff, great selection of cars. The process of buying, presenting and issuing cars is very interesting, good location, convenient parking.
Walid F.
Mercedes-Benz is the best car in the world