Mercedes-Benz USAReviews of mbusa.com

This is my last Mercedes Benz buy. I own a GLS 450. Went to the Tampa Mercedes Benz to replace all 4 tires. I was in the shop for over 10 hours believe or not. From 7:30am to 6:30pm! I decided to do this due to an upcoming trip. Spoke to the service manager and he could not give me an explanation for the long delay. All from the scheduler to the service director are a bunch on incompetence employees. This includes Tony, Luis, Fernando Muniz (Service Manager) and the director who left around 5pm and who did not even investigate the delay even when the service agent Angelo Ingrassia (perhaps the most straight forward employee) went to speak to him directly. Not even a discount (free oil change) nothing. This dealer has banners all over the place for over a decade of been the Best of the Best. I question the validity of these banners. I am a retired Colonel in the US Army and a war Veteran. I also worked as a district manager for a US Retail Company for 22 years. I used to teach customer service principles and training development. Believe, these people have no personality. They go about their own business. For a Mercedes Benz dealership they are not worth the money you invest in them. You get nothing in return. There is no free anything - not even coffee for customers. They have a small eatery where you pay for coffee and drinks. And they tell you - go the waiting room and have a cup of coffee. I spend over $20 in snacks during my 10-hour wait. Insane. Really horrible experience. This morning I checked the tires. The rims were all greasy and hand stains all over a $90k car. Incredible. Don't waste your time buying a car there. A toyota/gm dealership gives you a better service and better shopping experience.

My 2014 E 350 broke down at 92k miles. Transmission oil got into radiator. Must be defective when purchased. Regularly serviced at their dealership who told me to call Mbenz USA to split invoice of $13k. Darrell in customer service replied my call after a week and was very very rude. Had no good explanation. Said sorry it’s bad luck.Never replied my emails. The dealership felt sorry for not getting any help from Mbenz USA.

My experience is very bad with Mercedes I have ordered a 2022 GLE AMG PACKAGE since February and received it in August I used it for 6 days I was driving the car stopped in the middle of the road and did not start I called Mercedes and they towed the carThe car was driven over heat for only 6 days and has 300 miles. The car was in warranty for a month and 25 days, during which they did not contact me about anything or tell me what the problem was. I tried to contact Mercedes us, but they were not cooperating with me, but when I received the car, there was interference in the radio and headphones The car and also when driving the car in some areas the car turns back hard and since that time I do not drive the car because I feel afraid, especially when my children are with me then I don't want the car since the problem happened but they told me they couldn't do anything

I had a vehicle with an emissions recall. It took them seven months to provide the parts and in the meantime because of the vehicle needed other major repairs. I tried to speak to several different departments which just passed me off in circles. MSB should be ashamed. Horrible vehicles and terrible service.

At WI Simonson service, with Tim Hernandez, and all the staff, I had a great experience servicing my vehicle. There was a high level of professionalism from the start to finish. Everyone was courteous and efficient providing me with all the information I needed to make the best decisions in my best interest.

Very clean and pleasant. Friendly staff, great selection of cars. The process of buying, presenting and issuing cars is very interesting, good location, convenient parking.

I purchased a maintenance for my 2017 e 300 which cost me almost $2000. My car was totaled due to flooding in a hurricane last year. I purchase the same exact e300 and tried using the maintenance I purchased again almost $2,000 spent and all Mercedes’ Benz personnel told me I lost my money because the maintenance I purchased can not be transferred to the new car. How is this professional or even fair to a faithful Mercedes’ Benz customer. I will never purchase another Mercedes’ Benz. This is literally stealing money. If this is stealing money then what do you call it?

Leased a brand new 2020 amg gtc roadster 2/2021. On the drive home got first error message and noticed busted subwoofer. After that engine lights. Then engine lights again. Then 4 (!!!) simultaneous error messages. Multiple knocking sounds. Overall, $189k car has been in the shop with 10 different issues for about 70 days. Customer service from MBUSA is truly disgusting. Ignoring multiple calls and messages and multiple emails. Asked them multiple times to take car back and they refused. Have to thru lemon process to get rid off this piece of junk. Never offered apology or any sort of mediation for the experience. How in the world they are allowed to sell products they cannot support is beyond me.