Mercedes-Benz USAReviews of mbusa.com

I've owned 3 Mercedes and recently own 2, a 2014 C300 and a 2008 SLK350. We have a GMC Terrain and it gets driven the most. The Mercs run great and are like new. They are garage kept. Recently it was discovered that my SLK350 had rust holes in the rear subframe making it unsafe to drive and it will not pass inspection. Research with online Mercedes sites proves that Mercedes often fixed the cars in Europe for free because it is a common problem. My car was built in Stuttgart by the way. I started the customer service process to get my car fixed for free. Today I got a call saying my claim is denied due to the age of car and mileage. Really? Only 105,000 miles. Is a $55K car frame supposed to rust in 12 years. 2 years ago I sold a 1998 Chevy truck my dad left me. It cost $18K and had no rust issues. Mercedes did not even consider my brand loyalty. I will never buy another Mercedes.

I just But a EQ450 and I drive from Miami to Orlando Florida The specification of the vehicle is 420 miles that is false advertising and i arrive Orlando with 50 miles And try to found were charge take me to 3 am to charge 50 % 200 miles another lies 130 miles gone with my family is to stressful am try to going back to Gas

Mercedes-Benz is the best car in the world

Mercedes Sprinter Sucks! Don't be fooled by the "Van Life" people or anyone else for that matter. Google Spinter van exhaust recall. I made the mistake of purchasing this lemon of a vehicle with the worst exhaust problems. It has been in the shop 3-4 times due to exhaust issues and only 1 was a recall. I met other Sprinter owners who didn't realize there was a recall and paid $6,000 to repair. There was a major lawsuit and they settled for millions of dollars which does nothing for you, the Mercedes owner. I thought Mercedes were solid cars. I was dead wrong.

I have had my 2015 C300 W4 since 2018. Here are the facts about my car and experience. I purchased the car at a Mercedes-Benz Dealership in Long Island, New York. I purchased it at 12,000 miles. As of today, April 4th, 2022, I have a total of 36,000 miles. My warranty had expired in April 2019. On March 9th, my dashboard had a check engine light sign come on in so I took it directly to the Foothill Ranch service center in California. Again, I have had this car since 2018, barely drove or had any miles on it, and always received the A and B service maintenance at a certified Mercedes-Benz dealership. After checking out the engine light, Benz told me I had a positive crankcase valve and needed to replace it. The costs? $1,900. Plus, I had a diagnosis where I would need about $10,000 in repairs. I thought this was absurd being that I did not have any miles on this car or that my car would need such a costly repair plus $10,000 worth of other repairs. I reached out to the customer service team at Mercedes-Benz where I was assisted by a man with the initial S. He came back to me reading off a policy script saying they would only cover 50% of the total repair costs of $1,900... Imagine hearing that Mercedes-Benz wants to cover only 9% of the total costs of repairs my car needs. I reasoned with him letting him know I would cover up to $2,000 of other repairs needed if and only if Benz could cover the replacement crankcase valve. In return, he again reads the same script saying Benz can't do anything else. It was just so disappointing to work with someone who acted as if it was his money that I was asking for. He didn't even empathize or try to advocate for me being that I hadn't even driven this car. Yes, my warranty expired but again, I only had 35,800 miles when I initially brought the car in to check out the engine light. This experience with "S"really changed my perspective on this company. I am selling my car because I can't believe a brand like Mercedes-Benz couldn't even offer to cover a $1,800 repair out of the $10,000 costs of total repairs I was recommended to fix... Think about that and let it sit with you. This experience has confirmed and affirmed never to buy or support a company where although factually this car has issues and it is a quality issue WITHIN Mercedes-Benz, that you've amounted to a single percentage. It's incredible that I who have made all my payments and paid for all my maintenance services, was told no and that Mercedes cannot offer anything else. Even as a courtesy, nothing was provided. I hope that in the future whoever speaks to anyone or an "S" who works as Executive Referral Manager will note that they won't help you or will only cover a small percentage. I cannot wait to get this car out of my hands and provide my money elsewhere and not to this company. I am looking forward to the day this car is out of my hands, my sight, and no longer affecting my pockets.

Be careful these Mercedes cars are not built as good as they used to be and the customer service is lousy, I had to change the compressor on my Gle at 53k miles and it cost me $2700.00 contacted the customer service account Manager and filed a complaint they were supposed to call back in 24 to 48 hours never called for 8 days I had to call back multiple times and at the end they denied me any assistance. Definitely I will not buy a Mercedes again, they used to last much longer with no problem and there customer service used to be excellent years ago, it was a very bad experience for me

I have a 2015 S550, only driven 37000 miles, always kept it in the garage and never driven it in snow or rain day. People call this car the best among the best, but the quality of some part is inferior to a car at a very low price. I have two more cars older than this, but I've never seen BUBBLES appear on the plastic chrome coating on the front grill, this car does. I was very disappointed in this part, and in proportion to the fact that it is the best car, I hope that the quality can be improved even in small parts if possible.

Friend’s C300 broke down because the drive belt shot off, taking out both the AC and the alternator. Mind you, this thing had 12k miles! She bought a Honda Accord 2.0T and it has been rock solid reliable. The C300 was under warranty, but at this point the car had mechanically totaled itself multiple times.